This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
3/03 within 3 months of purchasing my 2002 C-240, the air conditioning stopped working, fuel gauge failed, headlight washer broke, and one of the vents on the dash fell apart. Took in for service and was given another 2002 C-240, and while driving the loaner car in the mountains, it began down shifting itself and there was no power. Car would come to complete stop and then would start moving again. Happened 6 times. Mercedes dealer thought was isolated incident. I felt it was very serious as I was on interstate when it would suddenly stop in traffic. Could have caused a very serious accident. 4/03 air conditioning not working again.
My major concern is with regard to the failure of ABS and traction control while driving in the snow during the snow storm on Dec 5th. These systems are supposed to provide a layer of safety in these conditions. When I contacted Mercedes roadside assistance, they informed me that the sensors must have gotten wet and therefore made the system inoperable. Then does this mean that there is an inherrent design problem with this vehicle. I hope you will take a look into this problem, before anyone else has to go through a nightmare driving situation as I had to. That I did not get into an accident is a miracle. However someone else may not be so lucky.
- Woodbury, NY, USA
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- Denver, CO, USA