While on my way to work I stop to get gas. I get in my car to leave and key will not turn left or right. Also steering wheel was locked. I was stranded and had car towed the mb dealership. They said first I have to buy new key before they do anything which cost me $380. Got new key and that wasn't the problem. Then they said my eis needs to be replaced. They replaced the eis, then I get a call saying car still will not start. Now they say I need a esl(electronic steering lock) now my total jumped up to 2,200. I am so disappointed that all these problems can go out at the exact same time with no warning at all. There has to be something done about this common problem in Mercedes.

- Loma Linda, CA, USA

The 1st incident; my Mercedes C240 was only 2 months new. 2nd incident at 10.5 mos, 3rd: Exaclty 1 year, 4th: 1 yr/3 wks, 5th: 13 mos. All 5 times the car experienced the same exact dying out of the engine while driving on the freeway, resulting in loss of power steering, & brakes. 3 of the 5 incidents the car would not start & required a tow to the dealer, having the dealers work on the car only to have the car die out again. Biggest complaint besides mine, my children, & other fellow freeway travelers lives being in danger is the lack and disrespctful attitude of that from Mercedes Benz's customer service.

- San Francisco, CA, USA