This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Panoramic Sunroof Glass front cover has detached three times from my 2017 CLA 250 (VIN#[XXX]). The first time that it detached was with the previous owner and was repaired at a Mercedes dealership in Tampa Florida. It has since detached twice with ME and I have only owned it for 12 months. The first time that it detached with me, I was driving approximately 60 MPH on I-85 in Montgomery. AL. It blew off and could have definitely caused a VERY SERIOUS accident, but luckily no vehicles were behind me at the time 4/29/21. So I went to the local Montgomery, AL. Mercedes dealership, Jack Ingram, and they said that there was No RECALL and there was nothing that they could do. So I had to purchase my own replacement glass from Mercedes and have an auto glass repair co. install it. Fast-forward to 6/18/21, the newly installed roof glass blew off again as I was driving down S.R. 115 in Montgomery, AL. I was going 55 at the time. This time it blew off and several cars had to swerve to miss it. One vehicle did run over it a broke it in two. Traffic has to stop while I jumped out and picked it up from the ROW. I guess MercedesBenz USA will make this right once it flies off for the 4th time and seriously injures someone or worse. Can someone PLEASE help me with this issue? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Montgomery, AL, USA