The contact owns a 2016 Mercedes-Benz Cla250. While stopped at a traffic light, the vehicle stalled, the gear shifter failed to shift into neutral, and the brake and accelerator pedals traveled to the floorboard when depressed. There were no warning indicators illuminated. The police assisted with moving the vehicle off the highway. The vehicle was towed to Mercedes-Benz of los angeles (801 S figueroa St, los angeles, ca 90015, (213) 425-3100) where it was stated that a new starter was needed; however, the vehicle was not officially diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 21,100.

- Montebello, CA, USA