On May 10th while driving on I-35 Texas highway, San Antonio Texas, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 completely shattered while wife driving and daughter as a passenger, they heard a big bang and suddenly pieces of shattered glass fell all over the interior some of the glass hitting my wife and daughter in the face, they immediately pulled over to evaluate the situation. This could have caused an accident or significant injury. She had SAPD meet her at a gas station as she thought someone has shot at the glass, but officer confirmed that indeed the panoramic sunroof completely shattered. We tried to fix the panoramic roof and both Mercedes dealerships in San Antonio and Boerne Texas refused to repair the panoramic sunroof, we had to file a claim with our insurance and take the car to a collision center. The collision center stated that the sunroof was on back order from Mercedes Corp and had no timeline as to when the part would be available. Due to the car was not safe to drive and timeline on the parts, our insurance offered to total the car, but the car is almost new, low miles and in perfect mechanical condition so we declined. We received a call 4 months later that the car was fixed and the panoramic roof was installed.

- San Antonio, TX, USA

On May 10th while driving on I-35 Texas highway, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 shattered the whole panoramic sunroof, my daughter describes as some shot at the car. there was particles of glass on the driver side and passenger, very dangerous situation. She pulled over into a gas station and noticed there were pieces of glass shattered all over the interior some. The second incident happed about 2 weeks ago on the recalled part, while driving the panoramic sunroof stationary roof panel located between the windshield and the panoramic sunroof part came off while driving and hit the behind, luckily no one was harmed during the incident. I took the recalled letter to the local Mercedes in San Antonio refusing to fix the recalled part and apparently the part is not available and there is no date as to when is going to be available, in the meanwhile we can't drive the car. Also it took almost 4 months to replace the panoramic roof, I will file another complaint about the panoramic roof, apparently this is a common thing with this model CLA250.

- San Antonio, TX, USA

Incident on 10/18/21, while coasting into a parking space, my car suddenly accelerated and smashed into a concrete wall. Damage was extensive and car was determined a loss. Service was maintained throughout ownership. There was no warning, no lights, messages, no ABS brakes. Airbag did not deploy. Extensive seatbelt bruising. I'm upset car was a loss but I would never feel safe driving it. It was as if someone else had taken over control and I was powerless to alter the situation.

- Naples, FL, USA

Sunroof is faulty in this model. Mercedes have recalled earlier models due to similar issue. The have recalled 750K cars today due to this issue and we are seeing similar problems in our 2015 C class. This issue is very serious and dangerous as the sunroof could potentially fly off myself and my wife were driving at normal speed on the highway when we suddenly heard the noise. When we stopped by to check the issue, it seemed like the sunroof was getting detached. When we tried to close it, it made a big bang noise as if something has not been placed correctly. Ever since the sunroof has not been closed properly and we could hear the wind noise inside. This happened couple of months ago

- Corte Madera, CA, USA

I was involved in an accident 12/14/17, in which my car was totaled. I was driving on a three lane highway when someone hit me on my rear passenger side panel & then I hit a light pole head on. The cars were going at least 65mph or more. My airbags did not deploy from the initial impact (which blew out my rear passenger window on impact) or the car hitting the pole(the pole came completely down on impact). I have the investigation form & the police report number if needed.

- Fort Washington, MD, USA