Complaint
Customer may have one or more of the following complaints:
â?¢ Vehicle location is shown incorrectly in the Navigation Display
â?¢ Navigation destination search is not possible
â?¢ Street names are not shown in Navigation display
â?¢ Apple Carplay is inoperable
Cause
Improper installation of navigation map data
Remedy
Follow these steps to delete and re-install map data:
â?¢ Re-format an empty USB drive to NTFS (do not use quick formatting option)
â?¢ Unzip the attached map data deletion file directly to the USB drive. Do not add a folder, only the root files should
be shown on the USB drive
â?¢ Generate a pin for the Navigation Delete Database in Vedoc (see attached screenshot)
â?¢ Plug USB drive with map data delete file into the vehicle's USB port and follow instructions in the COMAND Display to delete the installed map data
â?¢ Once the originally installed map data is deleted, then install the newest available map data in Download Manager
