After approx 24,000 miles and 18 months, I was told all four tires needed to be replaced and were down to between 3/32nd and 2/32nd tread left on all four tires, despite regular rotations, alignment, and overall car maintenance. These were purchased at Mavis in East Brunswick, NJ in May, 2022 and we were notified of the tread wear after a regular maintenance appointment at a Mercedes Benz dealer. I notified Mavis and came in for them to measure tread depth, which was found to be in the unsafe range. Mavis is only offering me warranty coverage, based on mileage used, of a total of $360. Obviously, this is a manufacturer defect since all four tires wore so quickly and evenly. I was told there is a 40,000 mile warranty.

- East Brunswick, NJ, USA

I have leased a car from the torrance mbz on pacific coast highway. I have had this car for about a year and a half and I have 12K mileage on this car. Last week I noticed that my front tires treads are wearing out and they are becoming flat. They are original tires. On 11/11/17 I took it to the dealer to rotate they said they can't because they 2 different sizes so they cant rotate them they give me an estimate of $365 for each tires to replace. I asked the associate of the dealer why is this happening I only have 12K miles. I have been leasing cars since 1997 and never had problem with anything just normal service no tire problem and the shocking thing is that the car has 12K miles. The manufacture for the tires is pirelli and my tire brand name is P zero. I came home and went to the pirelli they said it's normal and they gave me a claim number # [xxx] to take it to the dealer to give me discount. It was shocking to me when they said it's normal. I don't think so specially with the low mileage if I had over 50K then maybe. Like I said I have had cars before and never had problem with tires nor to change anything. I am a little tight in financial $365 for each tires and plus the costs it's a little too much for me to pay. I am fling this complaint hoping that you could hear me and help me out please. This is not fair specially I am so disappointed with the answer I got from the pirelli company. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Harbor City, CA, USA