Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Communication — Auto Crash Notification
Electrical System — Software

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Actions

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Documents (23)

• Manufacturer Notices(to Dealers,etc)- New Recall Campaign Launch Notification Vehicle Position for eCall First Wave MY18-21 Various Models
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Vehicle Position for eCall MY16-21 Various Models
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update Vehicle Position eCall Fifth Wave (NO OTA) MY17-21 Various Models
• Recall 573 Report - Amendment 1
• ISSUED Owner Notification Letter(Part 577)
• ISSUED Owner Notification Letter(Part 577)
• Remedy Instructions and TSB
• Remedy Instructions and TSB
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Launch Notification Vehicle Position for eCall Fourth Wave MY16-21 Various Models
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Launch Notification Vehicle Position for eCall Third Wave MY16-21 Various Models
• Recall 573 Report - Amendment 2
• ISSUED Owner Notification Letter(Part 577)
• Remedy Instructions and TSB
• Recall Quarterly Report #1, 2021-1
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update Software Update for Vehicle Position for eCall -First and Second Wave MY17-21 Various Models
• Chronology
• Defect Notice 573 Report
• Recall Acknowledgement
• Recall Quarterly Report #2, 2021-2
• ISSUED Owner Notification Letter(Part 577) - December 2021
• Recall Quarterly Report #4, 2021-4
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Launch Notification, Vehicle Position for eCall Sixth Wave MY16-21 Various Models
• Remedy Instructions and TSB

Click a tab for more information.