I have been contacting mecedes-Benz of South bay at 3311 pacific coast highway, torrance, ca 90505. Tel: (855)457-2275 for the last 2 years regarding the takata air bag recall. 1) the response is always: "we will contact you to schedule service when the parts arrive". they never contact. 2) I keep getting postcards from Mercedes Benz that parts are available, however, I have left messages for their assigned recall person who never has time to call back they are dragging their feet on this matter hoping I'll go away and forget about

- Torrance, CA, USA

The contact owns a 2011 Mercedes-Benz C300. While driving, the passenger side headrest air bag deployed without warning or impact. There were no injuries. The air bag indicator illuminated after the air bag deployed. The vehicle was driven to an independent mechanic, but the cause of the failure could not be diagnosed. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was unknown.

- Indio, CA, USA

Takata recall. It's taking an inordinate amount of time for Mercedes to come up with a fix for this life threatening defect. I see that Honda is advertising to have their customers schedule repairs. Can't Mercedes use the same replacement airbags? makes one wonder if mb is serious about safety.

- Ballwin, MO, USA

Airbags did not deploy. While driving on the highway, a deer ran across the opposite side lane of traffic and collided with the drivers side and windshield. The entire deer landed in drivers lap and passengers side seats. No airbags deployed. Statefarm and state trooper reports with photos taken. Both occupants were taken to er by ambulance and treated.

- Seneca, SC, USA

Takata recall : my C300 Mercedes 2011 has been on recall for over 5 years every Mercedes dealership says there are no airbags available. Why"??" everyone else I talk to has had them replaced already !! now the light has come on saying L & R SRS malfunction (service required)

- Warwick, RI, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received recall notifications for NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact took the vehicle to international autos waukesha (2230 East moreland blvd, waukesha, wi) and was informed that the parts were not available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Brookfield, WI, USA

"takata recall" we started getting airbag recall notices 4 years ago. We have called the dealer every 6 months and they always say "takata has not sent us parts" this is totally unacceptable for a life critical part such as an airbag that can explode. Nothing but excuses. Every time we drive this vehicle we are worried about the airbags. This is the 4th mb we have owned and its likely the last due to the way this recall has been handled.

- Glendora, CA, USA

"takata recall" recent change in pa law made me aware of recall problems others reported. I checked my vehicle and found 2 unresolved recalls, one dated 2016 and one dated 2019. I intend to complain to the dealer I purchased the car from and I wondered if NHTSA was doing anything to pressure the dealer to resolve their 3 year neglect of my unsafe air bags. Is it normal that a recall is ignored by the manufacturer for 3 years" can you help"

- Pittsburgh, PA, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of san antonio (9600 san pedro ave, san antonio, tx 78216, (210) 920-3235) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated she did not hear anything fron the dealer.

- San Antonio, TX, USA

Takata recall. I have been contacting the Mercedes dealerships in my area and the remedy parts have not been available for air bag replacement. Quite frankly, its scary to drive.

- Naples, FL, USA

2011 Mercedes Benz C-300. Consumer writes in regards to mbusa safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Omaha, NE, USA

Takara recall I have been calling the Mercedes Benz dealer every few months since I got the recall notice on my car. Each time they tell me that it will be 1 or 2 months before the parts are available to fix the car. This scenario has been going on for the past 2 years or more. I cannot seem to get my car fixed. The last time I called they told me I didn't need to call every few months that they would send me a letter when the parts were available. I realized that they have a lot of cars to fix but I do not want to continue driving my car knowing that if someone runs into me I could be killed because of a faulty airbag. How do I get my car fixed? anything you could do to help me would be very much appreciated my dealer is in lakeland Florida it is fields motor car. Their phone number is 863 688-8111.

- Lakeland, FL, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300W. The contact stated that NHTSA campaign numbers: 16V081000 and 16V363000 (air bags) exceeded a reasonable amount of time for repair. Mercedes-Benz of plano (6455 dallas pkwy, plano, tx 75024) stated that they needed to keep the vehicle for three to four days until the parts arrived. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Plano, TX, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact stated that the manufacturer failed to provide the remedy and part within a reasonable time frame concerning NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact received a second notice for the two air bag recalls, which indicated that the parts were available. Mercedes-Benz of anaheim (5395 E la palma ave, anaheim, ca 92807, 1-(855) 281-3286) was unable to provide the parts to schedule the recall repair. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect.

- Fullerton, CA, USA

The contact owns a 2011 Mercedes-Benz C300W. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of cary (2400 autopark blvd, cary, nc 27511, (919) 380-1800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cary, NC, USA

"takata recall" I contacted the the authorized Mercedes-Benz dealer has failed to remedy this safety recall in a timely manner, I have continuously reached out for year and half and the Mercedes-Benz dealer continuous to stated that the air bags are on back order.

- Largo, MD, USA

Takata recall. Recall is over 3 years old, February 9, 2016, remedy is still not available.

- Henrico, VA, USA

The contact owns a 2011 Mercedes-Benz C300W4. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of chantilly (14841 stonecroft center ct, chantilly, va 20151, (888) 774-1162) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chantilly, VA, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 19V010000 (air bags) and 16V081000 (air bags). The contact called Mercedes-Benz of arrowhead at 623-815-3900 (located at 9260 w bell rd, peoria, AZ 85382) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for both recalls.

- Goodyear, AZ, USA

The contact owns a 2011 Mercedes-Benz C300. The contact stated that the air bag warning indicator remained illuminated. The contact took the vehicle to Mercedes-Benz of nashville (located at 630 bakers bridge ave, franklin, tn 37067, (800) 770-5582) where it was diagnosed that the air bag wiring needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was repaired four times for the same failure. The VIN was included in NHTSA campaign number: 16V081000 (air bags) and manufacturer recall number: 2019010001 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 85,720.

- Murfreesboro, TN, USA