The contact owns a 2013 Mercedes-Benz C250. The contact took the vehicle to Mercedes Benz of Oklahoma city (14240 broadway ext, edmond, ok 73013) to be repaired under NHTSA campaign number: 19V010000 (air bags). Upon return of the vehicle, the contact stated that an error message displayed on the instrument panel indicating that the front passenger's air bag was disabled. The contact also stated that the passenger seat belt failed to buckle and operate as needed. The contact took the vehicle back to the dealer where she left in the vehicle to be serviced. The contact was then informed that the mechanic was not able to duplicate the air bag warning sensor light failure and she was also given an estimate for the repair of the passenger seat belt. The manufacturer had yet to be notified of the failure. The vehicle had yet to repaired. The failure mileage was unknown.

- Oklahoma City, OK, USA

The contact owns a 2013 Mercedes-Benz C250. While driving approximately 58 mph in the rain, the vehicle hydroplaned, flipped twice, and crashed in a ditch. The air bags did not deploy. The contact also stated that the seat belts did not secure both the driver and front passenger tight enough. There were no warning indicators illuminated. The driver struck her head on the steering wheel and the front passenger struck her head on the dashboard. Both occupants sustained minor injuries that required medical attention. A police report was filed. The vehicle was towed to a body shop. It was not determined whether the vehicle was totaled. The failure mileage was approximately 90,000.

- Birmingham, AL, USA

Involved in a rear end collision, which tripped all airbag & seat belt sensors. Including the rear seat belts, causing them to not lock in the event of a collision, rendering the rear seat to be unsafe for passengers. The car has been repaired except for the rear seat cushion. The body shop has had the seat cushion, but refused to install until the insurance company pays an addition $2000. This accident happened on 10/14/2016. I got the car back on 12/30/2017 with the original rear seat cushion installed. This has been ongoing for 4 months now, and, nobody is willing to assist me. I hope I have not wasted your time with this, but, don't know what else to

- Oklahoma City, OK, USA

I've been experiencing a hesitation when accelerating in my 2013 Mercedes Benz C250. The back seat belts stopped working. The passenger airbag light all of the sudden now states it is off.

- Porter, TX, USA