I DID OWN A C-250. BOUGHT IT OFF THE SHOWROOM FLOOR AND WHILE VISITING MY DAUGHTER, MY WIFE AND I PULLED UP WITH THE MOTOR RUNNING AND MY DAUGHTER CAME OUT AND WALKED UP TO THE CAR. AFTER A MINUTE SHE SAID 'DAD YOUR CAR IS SMOKING' AND AS I GOT OUT TO LOOK AND SEE WHAT WAS GOING ON, I NOTICED FIRE UNDER THE CAR AND TOLD MY WIFE TO GET OUT, AND FOR MY DAUGHTER TO CALL THE FIRE DEPT. AS WE RAN BACK AWAY FROM THE CAR, THE FIRE DEPT. CAME AND PUT OUT THE FIRE OUT ,BUT THE CAR WAS TOTALED. IT ALL HAPPENED AND WAS PUT OUT IN 10 MINUTES. THE FIRE WAS SO HOT THAT IT BURNED RIGHT THROUGH THE HOOD, ON THE DRIVER SIDE. WE HAVE NEVER HAD A PROBLEM LIKE THIS BEFORE. WE CONTACTED MERCEDES BENZ AND THEY WOULD ONLY TELL US THAT THEY HAD TO SEND SOMEONE TO LOOK AT IT, IN THE MEANTIME WE ARE WITHOUT A VEHICLE AND THEY HAVE NOT GOTTEN BACK IN TOUCH WITH US . WE HAVE BEEN GOING THROUGH TRAUMA WITH THE THOUGHT THAT WE COULD HAVE DIED IN THAT FIRE AND MENTALLY IT HAS CAUSED US PERMANENT FEAR. I AM A PASTOR AND WAS NOT ABLE TO PERFORM MY DUTIES THE NEXT DAY AND HAD TO GET SOMEONE ELSE TO SPEAK. WE HAVE NEVER HAD ANY PROBLEMS WITH OUR CAR OTHER THAN THE RADIO QUIT AFTER ABOUT A YEAR ,BUT THE WARRANTY REPLACED IT. WE ALSO STILL HAD EXTENDED WARRANTY ON THE VEHICLE. BUT AS OF THIS DAY NO ONE HAS CONTACTED US.THIS HAPPENED ON 3-11-17. OUR INSURANCE COMPANY TOOK THE CAR AND PUT IT IN STORAGE FOR MERCEDES TO BE ABLE TO LOOK AT IT. WHAT CAN WE DO ?????? HELP US.