A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Back Over Prevention — Sensing System — Camera
Electrical System — Software

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Actions

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

Documents (23)

• Recall 573 Report - Amendment 1
• Chronology
• Recall Acknowledgement
• Noncompliance Notice 573 Report
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Update MBUX Software MY19-21 Various Models
• Remedy Instructions and TSB
• Remedy Instructions and TSB
• Recall 573 Report - Amendment 2
• Recall 573 Report - Amendment 4
• Recall 573 Report - Amendment 3
• ISSUED Owner Notification Letter(Part 577)- Wave 3
• ISSUED Owner Notification Letter(Part 577)- Wave 2
• Remedy Instructions and TSB
• Manufacturer Notices(to Dealers,etc)- Update MBUX Software First Wave Update (addition of Supplement 1 vehicles) MY19-21 Various Models
• Manufacturer Notices(to Dealers, etc)- Recall Campaign Launch Notification Update MBUX Software First Wave Update (addition of Supplement 2 vehicles) MY19-21 Various Models
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Launch Notification, Update MBUX Software Third Wave (OTA Update)
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update MBUX Software First Wave MY19-21 Various Models
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Launch Notification, Update MBUX Software Second Wave (OTA Update)
• Manufacturer Notices(to Dealers,etc) - Recall Campaign Initial Notification Update MBUX Software - Supplement
• Recall Quarterly Report #1, 2021-2
• Remedy Instructions and TSB
• Recall Quarterly Report #3, 2021-4
• Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update MBUX Software Fourth Wave MY19-21 118, 167, 177, 213, 247, and 253 (A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class)

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