I have a problem with one of the vehicles we have bought with Mercedes, and I really would appreciate if you assist us in solving this problem. I live in Puebla, Mexico and I have bought all my Mercedes from Mercedes Benz ANGELOPOLIS. I submitted the following letter to the dealer and they tell me that they have not received answer from Mercedes. To date, we have 7 Mercedes vehicles and none of these had experienced problems before or manufacturing defects (except for this Class A-190). The vehicles we own are: • One Class ML 350 • Two Classes ML 500 • 1 Class A 190 • 1 Class C • And one Smart

And the only reason we have continued with the brand was the durability and the confidence the vehicles gave us… "RELIABLE"…That is what I used to say The vehicle Class A-190 which has the problem has just 30,000.00 miles. I can not conceive that a Mercedes has major problems with such a short mileage. I insist, the only reason I’m still buying your Mercedes is because the "supposed" level of quality and service life of the vehicles. I hereby, request to you to report this to the plant in Germany and to repair the vehicle with no cost. It’s not a Chevy, GM or a Ford, it's a Mercedes (That what the vendor say when you are paying extra money for a Mercedes), and it should last as a Mercedes OR AT LEAST IT SHOULD LAST AS MUCH AS A GM OR A FORD, my wife almost never use this car. If this is what we expect from the brand is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope you'll resolve this. 30.000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with you but in no way I will accept you trying to ripe me off, this transmission came defective from the beginning, 4 years ago we started to buy other brands for a couple of problems we had with the service, while Ford and GM, are still a mess, at least Toyota has given us good service. Last year we bought back with you the Class C and the Smart. A couple of days ago we were evaluating to buy another Class ML-500, after this, we do not know what to think... Why do you bother on spending millions on advertising, when you lose quality and attention with anti-advertising? It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.

Thanks, for your attention.

Ing. Raúl Alberto Pena Calleja raulpenacalleja@hotmail.com 47 poniente #302, Col. Huexotitla, Puebla, Puebla, Mexico. 72534 Tel. 52 222 237 1827 PLEASE RESEND THIS EMAIL, IN MEXICO YOUR DEALERS DO NOT CARE ABOUT MERCEDES BENZ REPUTATIONS. PLEASE SEND IT TO MERCEDES HEAD QUARTERS; I AM SURE THAT THEY CARE ABOUT THEIR REPUTATION.