This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 35,000 miles I brought my 2004 Mazda Tribute into Firestone for a brake inspection. At this time, I was told that the rotors had worn below minimum specification, could not be resurfaced and would have to be replaced. I authorized this work to be completed and paid for the repairs. Subsequently I went to showcase Mazda dealership to request a refund for the amount I paid for new rotors. They informed me that rotors were a "wear" item, even though rotors are not listed in the warranty exclusions. I was told that because of the soft material these rotors are made from, they wear more easily. In my opinion this is "defective material" not a "routine wear item". the warranty states "worn brake and clutch linings" are excluded. A rotor is not a brake lining. I believe Mazda should pay for replacement of all worn rotors during the warranty period, including mine. Brakes are certainly a safety issue and rotors wearing out in 35,000 miles and even less as I've read at some autobytel.com postings is not acceptable and should be fixed by Mazda at no charge to the owner.
The vehicle was taken to a repair shop for a routine inspection. The mechanic informed the consumer that both front rotors are severely out of round and needed to be replace. The dealer was not notified.
- Arroyo Grande, CA, USA
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- Scottsdale, AZ, USA