I was driving on freeway, only about 40mph due to a recent snow fall. After about 20 minutes, I noticed the vehicle felt as if I were accelerating although I was not. When I attempted to exit off freeway, I noticed that although brakes were engaging, the vehicle continued to accelerate even though I clearly was not pressing the gas pedal. No matter how much I pressed the brakes, it was as if the vehicle was doing its own thing and continuing to accelerate. This was extremely dangerous as there were many vehicles around me on the snowy road. I Could Not stop the vehicle on its own and I had to plow into a snow bank that was thankfully at the side of the exit in order to force the vehicle to stop.
Mazda customer service indicated that the issue was already addressed as a recall item and they would not repair that issue again even though it was clearly NOT resolved. How would the EXACT same issue occur if it was already taken care of? Their rep indicated that it was because of other mechanical failure due to wear and tear. This is a safety issue resulting from documented faulty mechanics with the accelerator as the throttle has historically reported problems getting stuck. This is not an issue of normal vehicle wear & tear. If there is a Known issue with the vehicle due to faulty mechanical parts, that particular issue should be resolved when there is a well documented history of problems with that specific part or function. It is a result of manufacture defects that the customer has Nothing to do with!
I have children that I transport daily and for a vehicle (that I complete all the regularly needed maintenance on) accelerates with absolutely NO Warning, due to a known defect, this is a major safety issue that puts Mazda customers (and anyone else on the road for that matter) at risk of Serious injury or death. It results from Mazda manufacture error and should be resolved by Mazda. It's as simple as that!
A D V E R T I S E M E N T S
I was driving on freeway, only about 40mph due to a recent snow fall. After about 20 minutes, I noticed the vehicle felt as if I were accelerating although I was not. When I attempted to exit off freeway, I noticed that although brakes were engaging, the vehicle continued to accelerate even though I clearly was not pressing the gas pedal. No matter how much I pressed the brakes, it was as if the vehicle was doing its own thing and continuing to accelerate. This was extremely dangerous as there were many vehicles around me on the snowy road. I Could Not stop the vehicle on its own and I had to plow into a snow bank that was thankfully at the side of the exit in order to force the vehicle to stop.
Mazda customer service indicated that the issue was already addressed as a recall item and they would not repair that issue again even though it was clearly NOT resolved. How would the EXACT same issue occur if it was already taken care of? Their rep indicated that it was because of other mechanical failure due to wear and tear. This is a safety issue resulting from documented faulty mechanics with the accelerator as the throttle has historically reported problems getting stuck. This is not an issue of normal vehicle wear & tear. If there is a Known issue with the vehicle due to faulty mechanical parts, that particular issue should be resolved when there is a well documented history of problems with that specific part or function. It is a result of manufacture defects that the customer has Nothing to do with!
I have children that I transport daily and for a vehicle (that I complete all the regularly needed maintenance on) accelerates with absolutely NO Warning, due to a known defect, this is a major safety issue that puts Mazda customers (and anyone else on the road for that matter) at risk of Serious injury or death. It results from Mazda manufacture error and should be resolved by Mazda. It's as simple as that!
- adelante121, Milwaukee, WI, US