This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I would like to report the vance who is the auto manager at sears auto in salem, Oregon at 955 lancaster drive ne salem, Oregon 97301. I bought 4 new tires in June 2018 and purchased a road hazard plus warranty. In between this incident I am reporting to you; I reported vance for being very unprofessional to me in the store, making demeaning comments to me, and denying me the opportunity to buy all season tires that were available online. I filed a complaint in July after going in for an oil change and vance doing something to my headlights when he was not asked to. I am reporting that every part that I replace new on my car; vance went to that area (new headlights, new rotors) and caused me to have to go receive additional work (which I did on my rotors, I had to have them machined even though I had new ones put on in 2016. New rotors last more than 1 brake pad change). I received that work on September 10, 2018 at another automotive shop. I went to sears on September 10, 2018 because my tire was low. My tires are still under warranty. Vance from sears auto in salem, Oregon stated he would not service my car because I filed a report with sears customer service. He stated I can drive to sears in beaverton, Oregon when vance knew I had a nail in my tire. He was putting my safety at risk. I had to go buy another tire, call the district manager (leo), and have him approve for my tire to be changed in salem and to be reimbursed for the tire that I paid for. Leo was very professional and fixed the situation but I am reporting vance attempting to compromise my safety, working on areas of my car I did not ask or approve, unprofessional abuse, and for discrimination. There are other customers that have filed customer service complaints against this salem auto shop in salem, Oregon but they were still able to utilize their warranty. I appreciate your investigati
Takata recall it say sr on the seat.... this is what happens, my wife and I work for a satellite company as installers. Sat at 4:30pm we arrive at customer house to perform the installation... turn the car off I take the keys as normal.greet the customer and did a site surver 5 min.. pass and we decided to go back to the car to do paper work and turn ac on.... well my wife got on th passenger side and I in the driver side we close the door and I present the key to turn on car.. the passenger side air bag on the seat deploye and injure my wife on her arms and back rib cage neck bones breathing sharp pain on the lung area making her short of breath. While she received the impact with out expecting the hit she thought she was shot she lost continence and fall into trauma and stress levels till I realize it was the air bag had deployed while car was in park. This happen while the vehicle was in park and off no ignition keys and happen when I presented the key to turn it on. Now she leaves in fear what if the next car do the same and it has affected her life putting her in painful misery mental and suffering the ignorance and unprofessional has affected my family... Mazda it's responsible... thank god she it's alive and we wasn't driving. I declare the vehicle unsafe and should be a re call now please. Let's safe life's. thank you! some it's liable for what happen to her this vehicle I got it from the Honda dealer of winter haven fl they have been very helpful and kind trying to help us the best way. I need help I am loosing time at work and all the difficulties we going through. What can you do?
Car was stationary and in park. Upon turning key in ignition, the passenger side air bag deployed. Mazda service agent could find no mechanical cause. It is not normal wear and tear. Resulting airbags cannot be turned on, leaving us with a vehicle with no airbag protection. Mazda declined our request to replace the faulty airbag system, and only offered us a 500 credit toward the purchase of another vehicle. This offer does not equal the book value of the car, and certainly the real value of a paid for reliable vehicle in great condition.
2003 Mazda MPV. 70,276 miles. 3/8/11 - started running rough. Two rear coils bad; dealer repaired all three rear coils because (according to dealer) once one goes, they all go. ($855.01) one week later - 3/16/11, rough idle and odor of gasoline. Check engine light goes on. 70,339 miles. Dealer replaced all 3 front coils. ($463.76) I am told this is a *common problem* with Mpvs. Dealer told me he has seen many of them coming in, and it was a good thing I was having it taken care of promptly. If I did not, the catalytic converter goes bad as a result...cost of replacement of the cc: $1,000. Note: I overheard the service manager on the phone telling a customer the spark plug boot goes bad first, and causes some kind of electrical problem that damages the coils.
The consumer smelled a strong chemical odor in the cabin of the vehicle. The smell caused the consumer to feel nauseous and made it impossible to drive the vehicle. The dealer replaced the leather seat and other accessories yet the smell was still present.
A D V E R T I S E M E N T S
- Salem, OR, USA