This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch, " it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
- Waco, TX, USA
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- Waco, TX, USA