This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the rear frame detached from the vehicle. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V631000 (Suspension, Structure) and the contact related the failure to the recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
The contact owns a 2010 Mazda Mazda6?. The contact stated while driving approximately 25 mph and drove over a bump and lost control of the vehicle and crashed into another vehicle. The contact stated the disc off warning light was illuminated. The contact stated no one was injured nor sought medical attention. A police report was not filed. The vehicle was not drivable. The contact was towed to her residence and then to a local dealer, where it was diagnosed with the rear structure was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 180,000. The contact stated that the dealership deemed the vehicle unsafe to bring to the shop and therefore did not perform the necessary repairs in the recall. The dealer notified the contact about that as well as the manufacturer. The contact must arrange a way to tow the vehicle off of their lot.
The contact owns a 2010 Mazda Mazda6. The contact stated that the vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 18V631000 (Suspension, Structure). The contact stated that while driving at an undisclosed speed, she lost control of the vehicle. The failure caused the passenger's side rear tire to rub on the fender while driving. The vehicle was taken to an independent mechanic who diagnosed that the passenger's side rear subframe was severely corroded and had fractured in half. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.
The contact owns a 2010 Mazda Mazda6. The contact stated that the steering wheel was pulling without warning. There was rust on the frame. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was not safe to drive. The local dealer was contacted. The vehicle was diagnosed and repaired. Mechanic noted that Mazda-??s recall repair only served to keep the car from splitting apart, but it in no way resolved the control arm issue. As a result my car was unexpectedly swerving all over the road and was difficult to control. It was with the control arm still somewhat attached, though extremely loose. The contact stated that the vehicle was previously repaired under NHTSA Campaign number 18V631000 (Suspension, structure). The manufacturer was not contacted. The failure mileage was 151,000. Consumer stated there is significant rust on on side, where control arm attaches to steering. Vehicle has been repaired.
The contact owns a 2010 Mazda Mazda6. The contact stated while driving 10 mph, the vehicle made an abnormally loud sound by the passenger's side engine compartment. The steering then became difficult to turn. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer bill gatton of johnson city Mazda (2909 N. roan St, johnson city, tn 37601, (423) 418-6152) where it was diagnosed with needing the subframe to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 18V631000 (suspension, structure) however, the VIN was not included. The manufacturer was informed of failure and the contact was referred to NHTSA for assistance. The failure mileage was approximately 150,000.
- Kingsport, TN, USA
Search CarComplaints.com for these popular complaint phrases...
Letter from consumer re: Fair and equitable reimbursement customer treatment on 2010 Mazda 6 recall repair (defect) not totally paid for by Mazda warranty department.
The contact owns a 2010 Mazda 6. the contact received notification of NHTSA campaign number: 18V631000 (suspension, structure). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Brown's fairfax Mazda (10570 fairfax boulevard, fairfax, va 22030, (703) 385-8170) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Mazda 6. while driving various speeds, the sunglass holder suddenly fell down and obstructed the contact's view when using the rearview mirror. The vehicle was taken to the dealer (brown Mazda in fairfax, va) where it was diagnosed that the sunglass holder would need to be replaced. Also, when removing the ignition key from the ignition switch, the metal section of the key would break off. The failure had not been diagnosed. The vehicle was not repaired for either failure. The manufacturer was notified of the failures. The failure mileage was 40,000.
The dashboard on the passenger side melted and is sticky causing a glare....updated 07/30/15 nothing has been done to correct the situation. The consumer did not contact the dealer directly. He contacted Mazda usa Corp and was informed the vehicle was not under warranty. Therefore, it was not their problem. The problem was caused by outside temperature. Updated 09/01/15
The dashboard is melting. It is sticky to the touch, has a chemical, rubbery smell, and reflects onto the windshield affecting visibility. The problem has been getting progressively worse.
The dashboard has begun to melt from excessive heat. Not only is it sticky to the touch, but it has become very reflective which at times can reflect & obscure you vision when driving. This is clearly a driving hazard, and it is very unprofessional for Mazda not to help in the manner. I contacted Mazda, they proceed to advice that my warranty had expired about 2 years ago and there was nothing they could do. They suggested that I take it to an authorized Mazda dealer for an inspection. From there I was to contact their claims department (18002225500) to see if they could help with the cost of the repair as part of an after warranty aid.
My Mazda dashboard is melting. It is very sticky, shiny and I cannot the stand the smell of it. Since the dashboard became shiny it reflects light in to my eyes and it kind of blinds me sometimes. I cannot clean it or touch it.
My passenger side dashboard has appeared to be melting for awhile now. I never thought to check on it until I decided to google how I could fix the problem. It causes a glare and the sticky substance gets on anything that gets near it and it seems to be spreading further down the panel. Also it can't be cleaned so is collecting dust and debris.
The dashboard on my 2010 Mazda 6 is melting. It is becoming oily and very sticky and there is nothing on the market to alleviate the problem. Mazda says the only thing I can do is buy a new dash at $900. 4 year old car....not acceptable.
My vehicle's dashboard is melting creating a glare when I am driving affecting my vision and putting me, my family and others at a safety risk. To make matters worse, the glue-like material is smearing and fogging my windshield also affecting my vision and making the interior sticky. The car has cloth seats and it is getting all over the seats, steering wheel, carpets, and clothing. The vehicle has very few miles, this should not be occurring. It is definitely the result of a defect and a recall must be put in place for this safety hazard. Consumers should not be exposed and have to be injured or die before action is taken. I am very disappointed to read that Mazda and other auto makers are not paying to fix this issue. I have contact information for over 8,500 companies in the U.S. and I am going to be sending an email blast to make it public so that everyone stays away from buying a Mazda. Ironically, I have to take the vehicle in for another recall on the door latch that is defective and it is opening while my wife is driving.
I have had my well maintained car for just under 5 years. It is out of warranty. I have never used a chemical cleaning product to clean the interior, just a damp cloth. I noticed that only the section of dashboard that covers the airbag on the passenger side was sticky. Within a few days it became progressively worse and actually gooey. If it was touched by a window sun screen or by your hand, the dashboard color and material rolled off and spread to anything that was accidentally retouched. The 800 number Mazda customer assistance center told me that it was up to the Mazda dealership to decide what could be done about the problem. Paretti Mazda at 4000 veterans blvd., metairie, la 70002 had me bring the car in on July 2, 2014 when the Mazda district representative was available to look at it. At 3:00 P.M. that same day, I was told that I had to decide before 5:00 P.M. whether or not I would accept the offer of Mazda giving me a new $226.96 dashboard part and my having to pay $324.84 to them for labor. It was a one time only offer for that day. The entire scenario is unethical. I had no other choice but to let Mazda do this job and I was told that it may happen again in a few years. They do not stand behind the replacement part. The car was not ready by the end of today 7/11/2014 as promised because of "unforeseen problems." Paretti Mazda is now renting a car for me to use for the next 3 days because of the weekend.
A D V E R T I S E M E N T S
- Cleveland, OH, USA