This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The door locks on the vehicle failed. As a result, I am unable to enter the car from the drivers side door. Furthermore, the remote control, key, interior latch, door handle will not open the door. As a result, I have to enter the car through the passenger side door and climb over the center console. This is a problem due to back surgery in which screws were placed in my lower back to stabilize to disk. Because the door will not open, the door panel can not be removed and thus there is no access to the failed parts. No one seems to want to work on the problem. This is a definite problem in that an escape from the car would be time consuming and impossible should an accident occur. Updated 07/05/11
The contact owns a 2004 Mazda 6. the contact stated that the driver's side front door would not unlock. She tried to unlock the door with the key, the remote, and manually, but it continued to fail. The dealer was unable to unlock the door and diagnose the failure. The current and failure mileages were 73,000.
Air conditioner will fog up the windshield. It blows through the defroster and it blows moisture on the windshield. This happens mostly in the morning and evening and when it rains. Dealer and manufacturer said there was nothing they could do. The material on the seats was coming a apart, the door handles were inoperative.
Car is a Mazda 6 sport wagon 2004 with power door locks. This is not a complaint against a dealer or the manufacturer (Mazda) at this point. They are currently working on the problem and I expect a satisfactory fix. The issue here is the failure mode of the part of the car in question which part is door locks. The first day we had the car, we had the driver's side door lock not open using the key fob or the key. We could not open the door for about 10 minutes and then, suddenly, it started working again. Two days later, the failure re-occured in the same way and, again, we were able to get into the car eventually with repeated trial. This is the important part. On Apr 21, my wife was driving the car and stopped at her destination. The failure of the driver's side door lock occured again but this time she was inside the car. She found she could not open the driver's side door by any means at all. The door was not jammed, it was just that the door would not unlock. The fob would not unlock, the manual button would not unlock and the door lever would not unlock. She had to climb over the console (no small feat) and get out through the passenger door. I believe this represents a significant risk to health and well-being as there are times when you might need to get out of a car to save life or limb. I think the failure mode of this lock should be investigated and evaluated for safety risk.
- Medina, OH, USA
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- Baton Rouge, LA, USA