This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Mazda 5. the contact stated that after the vehicle came to a complete stop abruptly, the contact's skull hit the top of the head restraint. The contact stated that the head restrains failed to adjust into a forward or backward motion. The head restraints were only able to be adjusted in the up or down position. The failure recurred several times. The manufacturer was contacted and did not offer a remedy. The failure mileage was 1,000 and the current mileage was 2,500.
Mazda headrests tilt too far forward. We were ready to buy a Mazda5 but when my wife got behind the wheel in the test drive the headrest pushed her head forward; cannot adjust tilt. She got a headache after the test drive. This is not safe. Should support from bottom of head and around back of head -- instead it pushed forward from top of head! worst headrest I have ever seen -- no real support for head. Customers will (and do) turn these around, providing no support and little protection.
- Westerville, OH, USA
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- Silverton, OR, USA