TSB Document:

Affected Component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Summary
Customers may report no audio when using the infotainment fader function fully adjusted to the rear. If the customer's vehicle is among the trim levels referenced above it is equipped with a 6-speaker infotainment system and does not include rear door speakers even though there are speaker grills/covers in the rear door panels. MazdaUSA and published vehicle specifications provide the correct information indicating that these trims are equipped with a "6-speaker audio system". This is a normal condition of the "6-speaker audio system" and current Mazda CONNECT fader function. Rear speaker diagnosis is not necessary as they are not equipped.

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Date Published
FEB 01, 2024
NHTSA TSB #
10251365
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