This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For a few weeks in November 2023, I had my dash alarm/notify me when I would turn on my car and it would state "Airbag System Malfunction" then disappear. Potential risk with this issue is that the airbag may deploy randomly or not deploy at all if collision happens. This is extremely scary as I have a child and I commute daily for work. I have turned my car into the dealer since 11/29/23 and currently have a loaner. No update so far from the dealer.
I was rear ended while at complete stop by someone going over 40mph on 12/19/22. My airbags did not deploy and my seat belts did not lock out. Directly after being hit my phone flashed a safety fracture malfunction on the dash board and then sent the notification to the mazda app on my phone.
On 8/11/2022, my car indicated a message on my dashboard that said -??Air Bag System Malfunction. Have the Vehicle Inspected.-?? I also received a Safety & Security message in my Inbox on my app that stated -??Air bag system and seat belt pre-tensioner system malfunction. Vehicle airbags and seat belt pre-tensioner may not operate correctly in an emergency. Have the vehicle inspected by your dealer.-?? This message was received multiple times. I called the dealer and they weren-??t sure what it meant so I took it to them on October 6, I dropped off my car at the dealer. They called me a few hours later and told me that my car was not safe to drive because the airbag and seat belts weren-??t working. Fortunately they had a rental for me, however, today is 11/10/2022 and I still don-??t have my car back. They stated that it may take up to 6 weeks to get the parts in. And this dealer has never seen anything like this before.
The same or similar issue is described here: https://static.nhtsa.gov/odi/tsbs/2022/MC-10209787-0001.pdf Essentially, this issue has to do with the wiring under the seat that is responsible for airbag functioning. Adjusting the seat caused "Airbag Malfunctioning" alarm/notification to go off on a numerous occasions. Potential risk with this issue is that the airbag may deploy randomly or not deploy at all if collision happens. The vehicle has been inspected by vehicle who is working on the repair. However, the vehicle has been waiting for spare parts for 3 weeks now.
I purchased my car on February 5, 2022. After two months and 3000 miles later, I started receiving a notification that reads -??Airbag Malfunction. Have the vehicle inspected.-?? I took the car to the dealer, and after 6 hours, they determined that the airbag was not receiving enough power, which triggered the warning. They replaced the part, and now two months later, I have received the same notification. This problem is persistent, and I have seen in forums that many are having to deal with this issue. Mazda needs to recall the cars to replace the parts with ones that will not cause this type of inconvenience. After all, airbags are a huge part of safety.
- Imperial, CA, USA
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When adjusting the driver seat, the vehicle began to display "Air Bag System Malfunction. Have the vehicle inspected." This was with roughly 20 total miles on the odometer. It is a new car - Mazda3 Turbo Sedan 2022. After researching online, this is a very common problem with new Mazda3s and there are many customers with the exact same issue. The customers have also made complaints to the NHTSA. Mazda has a technical service bulletin for this problem (Bulletin no:08-001/22) and states the issue is due to "Driver-side air bag module circuit: open circuit or resistance high". This issue also occurs on the passenger-side air bag. It is a possibility that I could have been in an accident and the side airbag would not function. Or even perhaps the air bag may have had an electrical error and engaged itself while I could have been driving. My local dealership has verified the issue, however, they still have not been able to correct the issue after 8 weeks. So I have had to use a loaner for 7 weeks now. In summary, I'm filing a complaint because 1)This issue is so common 2)It pertains to something crucially important to safety 3)This is occurring almost immediately after purchase 4)Mazda does not seem to be able to readily and quickly fix the issue.
Hello, I bought my 2022 Mazda 3 Sedan in February of 2022. I-??ve had my car for a total of 5 months. From the very first month I bought my car I-??ve had problems with the -??Air Bag / Seat belt pre tensioner.-?? I have seen this issue appear on my dashboard as well as my Mazda app to give me warnings numerous times I can-??t keep track. I have taken my vehicle to my Mazda dealership a total of 7 times for this same issue -??Air bag/seatbelt pre tensioner-?? and yet to have my car fixed. Every time I take my car into the dealership service they claim the issue has been fixed and it has not been till this day. I decided to do my own research on my vehicle and seen so many complaints throughout the internet regarding the same issue on my model 3 sedan. These issues have been happening from previous models of the company vehicles. The service department and corporate are well aware of my issue and say I-??m not the first customer with this type of complaint. This issue on the Mazda 3 sedan needs to be investigated as this is a huge safety issue for customers. We shouldn-??t have to pay the price as the buyer. Thank you
Purchased vehicle new at dealership April 15th 2022 w/ 17 miles on the odometer. After 500 miles on the odometer, began receiving multiple daily warnings through the MyMazda app indicating airbag/seat belt pretensioner malfunction. Subsequently noticed the same warning lit up on the dash while driving for approximately 10 seconds and then light went out. Discovered technical service bulletin dated 317/2022 no: 08-001/22 indicating this a known problem for Mazda 3 vehicles between 2019 and 2022. Showing design flaw in path layout for wire harness connecting to side airbag module in seat back. Recommends modifying plastic module cover by removing several inches of plastic, several inches of foam padding, and pinning section of wire harness to steal seat frame with plastic grommet. This is a clear safety hazard concern that should have been addressed before I was allowed to drive the vehicle away from the dealership. Mazda's position is not to address the issue until they receive a customer complaint. If I had been in an accident I may have been severely injured or killed because of this malfunction.
A D V E R T I S E M E N T S
- Fairfield, CA, USA