This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my 2019 Mazda3 hatchback brand new last Sept (2019). This summer I noticed the rear driver side door was difficult to open fully. It seemed to be binding at the hinge. However, on further investigation I realized the front edge of the door was actually hitting/rubbing against the back edge of the front door! this had not been an issue for the first few months I owed the vehicle. I attributed it to either a settling of the structural frame of the car or an expansion of the doors due to the summer heat. Either one I believe are cause for action by the manufacturer. I have now brought the car to two different Mazda dealership service dept's and both explained that, while the car has obviously not been in an accident, repairing the defect under warranty might be more difficult than I would expect. The first said his 'auto body shop wants to charge him even if it is covered by warranty' and the second advised he 'could take pictures and send a request for coverage to 'Mazda' so they could determine whether or not it would be covered by warranty but (that he believes) it would be a 'tough fight' as it's not a 'known problem' on these cars.' I believe the correction should not only be covered by warranty but might warrant additional action including a larger scale investigation and/or recall. I should add that the paint has been removed from both doors where they were rubbing together. This should be repaired as well...regardless of whether the frame of the car is unstable or the doors are expanding/changing position on their own.
Door gap between the driver's side door and the driver side rear door is too small. When temperatures exceed 75 degrees F and the car is parked in direct sunlight, the door expands and it will rub onto the rear door B pillar weatherstripping. Door becomes hard to open from the inside when this happens. The B pillar rear door trim is pressed up so hard against the driver door that the weather seal near the top will start to prematurely wear out. On certain occasions, the driver door expand so much that the rear door B pillar trim will almost come off. Dealer refuses to acknowledge that this is a problem. Attached are other Mazda 3 owners with how worse the problem can get.
I have taken my car to multiple Mazda dealers over the last several months with complaints of something very wrong with it structurally, specifically in the suspension, driveline, etc. Every time I plead with them that I am scared to death to drive this car because I truly feel that I might die in it due to its defects, but every time I am forced back into it because they say they cannot duplicate my concern and that the car has nothing wrong. I've caught freeman Mazda of irving falsifying their internal work orders and giving me ones showing that they can't find anything wrong. My battery died about a month ago, they gave me a test strip that stated my battery needed a charge, but I got a glimpse of their copy which stated the battery had a bad cell and needed to be replaced. I have video evidence of the defects that exist with my vehicle. On the smoothest roads in dfw at low speeds my car is rocking back and forth, bouncing up and down, and it truly feels like my axles are not rotating in sync that results in severe vibrations, shuddering, and the feeling that my axles will break or that a wheel will come off at the very least. I've had so many panic attacks, suffered an amount of mental anguish I can't begin to quantify, lost wages, almost lost my job, questioned my own sanity from being told almost two dozen times that they can't find anything wrong. I need help, I really am begging. They are refusing to acknowledge the defects my car has and writing my safety off like my life does not matter. I don't want to have to get seriously injured, hurt someone else, or die in this car because I feel an accident is impending. I've been so scared for my life in this car that I've spent over $2K on rental cars because I didn't want to die and Mazda has just left me hanging with no regard for my safety.
A D V E R T I S E M E N T S
- Bronx, NY, USA