TSB Document:

Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Summary
SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 33.00.500A OR LATER).•THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH THE SD CARD IS INSTALLED.•SPEED LIMIT WARNING DOES NOT BEEP.•THE MAP SCREEN MOVES, EVEN THOUGH THE VEHICLE IS STOPPED.•A STRANGE TRIANGLE OR SQUARE GRAPHIC APPEARS ON THE NAVIGATION SCREEN.•VEHICLE MARKER DEVIATES FROM REAL POSITION WHEN GPS RECEPTION IS WEAK.•ALBUM ART DOES NOT DISPLAY WITH IPHONE PLUGGED INTO USB PORT.•NO DISPLAY IN REAR VIEW MONITOR.•THE CLOCK DOES NOT WORK DURING GPS RECEPTION.•USB DEVICE IS REBOOTED WITH A SPECIFIC TYPE OF MUSIC.•THE VOLUME LEVEL OF THE NAVIGATION VOICE CANNOT BE MUTED WHEN TURNED TO ZERO.NOTE:WITH VERSIONS 31 AND 33, TO UNMUTE THE NAVIGATION VOICE (WHEN TURNED TO ZERO), YOU HAVE TO GO INTO NAVIGATION -> SETTINGS -> GUIDANCE SETTINGS.•FAVORITE SETTINGS (RADIO STATIONS, NAVIGATION FAVORITES, INCLUDING HOME, BLUETOOTH PAIRING SETTING, SOUND ADJUSTMENT, ROUTE SETTING, AND WARNING SETTING) ARE RESET WHEN THE CMU IS REPROGRAMMED.•FOR XM RADIO STATIONS, FAVORITES LIST DISPLAYS ONLY THE CHANNEL NUMBERS.•CANNOT MAKE A CALL SUCCESSFULLY USING “VOICE RECOGNITION” IN FRENCH.•SOUND SKIPS WHEN PLAYING MUSIC THROUGH BLUETOOTH CONNECTION.•THE NAVIGATION ROUTE GUIDANCE IS NOT PLAYED AFTER PAIRING IPHONE 4S.•VOICE RECOGNITION FAILS AFTER IMPORTING CONTACTS WITH SPECIAL CHARACTERS ($, #, ETC) IN THE NAME (#MOM, $AM).•THE MUSIC VOLUME BAR IS DISPLAYED WHILE THE NAVIGATION IS GUIDING A TRIP.•THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH A SD CARD IS INSERTED.

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Date Published
SEP 16, 2014
NHTSA TSB #
10098542
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