This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The manufacturer has not provided a timely remedy for a known safety issue on the backup camera for my car. (Jul 14,2023; Manufacturer Recall Number6023G; NHTSA Recall Number23V-487). I purchased the car in 2014. Around 2017, the backup camera began flickering and sometimes failing to load completely. ?I took the vehicle to the Mazda dealership in Tustin, CA and they said there was nothing wrong with the camera. They said that I would have to pay approximately $500 for a new camera if I wanted one. I could not afford to replace the camera at that time, so the problem has persisted ever since. In July 2023, a notice of a safety recall was issued for the same issue with the camera. On [XXX], I took the vehicle to the same Mazda dealership and asked for the camera to be replaced due to the recall. They inspected the vehicle and agreed the camera was defective; however, they said they didn't have the parts yet to replace the camera and that I would receive something "official" about the recall later. It is now April 2024 and I have heard nothing. This safety issue has been going on for 7+ years and Mazda needs to take responsibility. The fact that they wanted to charge me for the camera in 2017 and now they say no cameras are available leaves me to believe that they are stalling and just don't want to incur the cost to fix the safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There is currently a recall for 2014 Mazda 3 hatchbacks due to a faulty rearview back-up camera, but the dates are too limited. Production dates start in Dec 2013, but my particular vehicle was manufactured before that and still has the defective camera/mount. My car is in the shop getting fixed now for $1380 + tax, and should have been covered by the safety recall.
I was informed that I have a recall on my vehicle when I tried to put it on Turo. The manufacturer never reached out to.let me know. I live in Hawaii on the Big Island and we no longer have a Mazda dealership so I contacted Mazda Customer Service for help getting repaired. They said I had to pay for the repair myself and file for reimbursement. When I went to Kia in Kona to see if they would repair it, they explained the manufacturer is supposed to take care of recalls at no cost to me. Please help.
Temperature control link slips out of place when turning climate control knob. This is 100% a safety issue when you can-??t see out of your windshield because you can-??t defrost your windshield. There are no warning lights.
About a month ago I got into my vehicle and noticed a corner of my infotainment screen was cracked. The cracking is internal and seems to spider around the corner. It cannot be felt externally in any way. Doing some research, I came across multiple other owners displaying similar problems. I was also able to find Service Alert No. SA-008/18 which pertained to the same issue even labeling it as (spider cracking). Calling Mazda's customer experience department, I was informed (and knew) that a service alert is not a recall. While this is true it is something that occurs due to normal temperature changes in a product (vehicle) that should be able to withstand such conditions. I was also informed that the Service Alert did not include my VIN even though my vehicle is inside the year, make, and model the service alert pertains to. I was encouraged to reach out to NHTSA if I had further concerns. While the spider cracking was more of an aesthetic issue since then I have noticed the infotainment will often rapidly change through various menus and apps. This causes both a sudden distraction to the driver as well as potentially making unknown changes to the vehicle systems maintained through the infotainment package. While my wife was driving the vehicle last week and trying to use the navigation, she was consistently having the directions break up and display change causing her to need to pull over. Given that both the aesthetic cracking and the menu/apps changing problems began at the same time it seems that the internal crack may have thrown off some pressure/contact the display relies on. The vehicle is available for inspections upon request. Aesthetic problem was seen by the dealer on July 7, 2021 however the function changes were not observed until just after.
- Grand Haven, MI, USA
Search CarComplaints.com for these popular complaint phrases...
My in car monitor is cracking at the screen and will not turn on. It has been this way for several months. The dealership told me it would cost thousands. I did nothing to the system it just does not work. This is a big problem. I see there are recalls for Canada vehicles with the same problem but my VIN is not included.
I was driving on the interstate when I heard a very loud explosion. I looked up and the center of my sunroof was gone. There was a little glass in the car, but most of the glass exploded outward. The glass in the car consisted of small shards. Fortunately no one was with me so no injuries.
It has happened twice in 6 years and 5 months. Road hazard like a torn wheel from other car or divider on road. If when driving it goes over it during night time the computer within the Mazda 3 triggers automatic deflation of the car tires.
It appears the Mazda computer electronics trigger auto defaltion of tires after hitting a road hazard on the road. It has happened more than once and I had to replace my tires multiple times.. once at 35 mph and other at 44 mph approx
The glass sunroof spontaneously exploded while we were driving 65mph in lane on a straight section of I-476 between allentown and quakertown pa at 11am on December 31, 2019, constant 40 temp, no recent change in altitude, not near an overpass or close to other traffic. No indication that anything struck the vehicle from any direction. Sounded like a shotgun blast. My wife and I were showered with broken glass.terrifying and extremely dangerous, but we were able to exit the highway safely. Subsequently read the 2017consumer reports article on such events - turns out this is a thing. Insurance covered repair, we were out only the deductible. Repair took three weeks. We can provide documents if you like.
The infotainment screen has spider cracks in 2 corners that are starting from the sealed inside of screen. It is spreading and according to the internet blogs happening to other Mazda's. see attached photos. The screen has not been damaged and most of the changes happen when I use the command knob and not touching the screen.
There are reports online that Mazda3 2014-2016 has a defective infotainment system. Screen blacks out and plays one radio station or touchscreen malfunctions. All Mazda dealers in houston do not speak of fixing this for free. But throughout Mazda forums across the U.S. some people have this equipment replaced for free as Mazda knows this is a problem on such vehicle models and years.
The cable controlling the air blower from cold to warm will disconnect. This has happened at stationary and in motion. The bracket controlling connecting the arm moving the blower has broken.
The infotainment center on the dash repeatedly glitches out, will start randomly calling contacts if bluetooth is synced will randomly switch to radio stations, pandora, info on the screen, using the steering wheel controls and center console controls will not do anything. It happens at random times stationary or at any speed, you can't turn it off because the controls don't work, resetting it doesn't work, disconnecting the battery doesn't work it just starts up again as soon as the car turns on, it's an intermittent issue so it may not happen all the time but lingers for days or weeks at a time when it does glitch out.
I have 2 issues. The most dangerous one is the entertainment system. It jumps around from phone to radio to contacts to music and randomly makes calls, plays the radio, and cannot be controlled. It is very dangerous as it is distracting to driver. When it make calls it cannot be disconnected and whichever screen is displayed it acts as if someone is constantly making contact with the system. Radio stations change and phone calls are made the second problem is that half of the screen is cracked making it impossible to see anything on it. Both of these problems have been recognized by Mazda but did not repair it when I took it in. They want to change the screen but I'm not sure that is the problem with the uncontrolled system. This happens when the temperature is warm outside. I have read many of the exact same complaints for both of these issues. These issues are mostly when I am stopped but continues when I am moving. Since Mazda does recognize these problems and have directions for correcting them, they still want me to pay for a new screen and system
I was driving down the freeway in the snow/rain mix when I heard a loud bang! I though I was hit by another car but when I looked around I noticed the glass of my sunroof had shattered and some glass fell on me. Upon further investigation, the sunroof had actually blew out and upwards from the inside out. I contacted the dealership who then submitted a claim to Mazda. Although they are aware of latent defects in sunroofs, they refuse to repair/replace mine. It's cold and raining here and I have part of my car roof missing due to a manufacturers defect that I keep reading about all over the internet. This is dangerous to have happen and these sunroofs should be replaced. I could have been killed driving down the freeway thinking I was either hit or shot at! I have images upon request as they are not loaded on this computer.
Tread separation on two factory-mounted original equipment yokohama tires within 3 weeks at highway speeds, one incident causing significant body damage. Incidents occurred at approximately 19,000 miles.
A D V E R T I S E M E N T S
- Irvine, CA, USA