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CarComplaints.com Notes: Issues with clutch failure might be giving 2010 MAZDA3 owners headaches, but the lack of support from Mazda is giving them migraines.
9.2
really awful- Typical Repair Cost:
- $1,270
- Average Mileage:
- 39,250 miles
- Total Complaints:
- 66 complaints
Most Common Solutions:
- replace clutch (51 reports)
- not sure (7 reports)
- new clutch assembly (6 reports)
- $1200 dealer repair out of pocket (2 reports)
clutch problem
Helpful websites
- Motor Vehicle Defects And Safety Recalls: What Every Vehicle Owner Should Know - Discusses and informs the public on it's job to keep tabs on their cars safety by learning what is determined as a risk or possible hazard and how to report it. Supported material by Safecar.gov and National Highway Traffic Safetly Administration (NHTSA).
- Vehicle Owner's Page On SaferCar.Gov - Links on this page can help you file a Vehicle-Related Safety Complaint with the NHTSA, search for current safety issues and recalls or investigations going on with all types of cars, which could be useful when performing used car shopping research.
A D V E R T I S E M E N T S
I was driving home from the grocery store and as I approached a slight incline I accelerated to go up the incline. The engine suddenly revved up past 4000 RPM and it felt like the car had slipped out of gear. It did not slip out of gear. It was obvious that the clutch was slipping. I also noted a hot, burning odor like burning micarta. I managed to get the car home, then called the dealer They said that it sounded like a warranty thing and told me to bring it in. I told them that the car was not operable. They then told me to call Mazda Roadside Assistance, who towed the car to the nearest dealer (not the one I bought the car from). The next morning the dealer called and said that the clutch plate was destroyed and that it would cost me around $1,000.00. I asked about the warranty and was told that the clutch plate is a "normal wear item" like tires or windshield wipers, and was not covered by any warranty. I then got on my computer and discovered that I am not alone with premature clutch failures in the Mazda3. I have owned 5 previous Mazda vehicles since 1970, all with manual transmissions. 4 of the 5 had over 200,000 miles with no clutch problems. The 5th had around 40,000 miles on it with no problems when I traded it in on my 2010 Mazda3 in June of 2009. l love the Mazda3, but Mazda needs to step up and do the right thing, find and fix the problem, and take care of their customers. I shudder to think what would have happened if this failure had occurred during one of our long road trips, stranded out in the boonies (like Death Valley with no cell coverage).
Update from Oct 10, 2012: After sending the $969.70 to get my car back from the dealer I sent all documentation to Mazda North American Operations for clarification as to why the clutch failure is considered a "normal" wear item even though the clutch presure plate (which was destroyed) is specifically listed in the warranty book as warrantied for 60 mo/60,000 miles. I recently received a telephone call from them stating that the failure is considered normal wear and no assistance could be expected from Mazda. I then requested them to send me a written document stating their reasons for denial of responsibility, and was informed that that was just not going to happen, and that I should get a copy of the work order from the dealer - which I received when I picked up my car, but does not explain anything other than the fact that they replaced the clutch and that I paid the bill. Mazda has just lost a loyal customer of 42 years!
- chasbunch, Bellingham, WA, US