This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving up snowy pass on I-90 approaching the top of Snoqualmie Pass. Vehicle stalled and warning lights flashed critical warning and loss of power. The vehicle stopped in the middle of the highway and would not start or go into drive. After a few minutes, because of speeding and adverse conditions, another driver collided with my vehicle from behind. Another following vehicle lost control and ran off the road. Nobody was injured. Mazda has not provided any information to what happened with the vehicle. We added about 12k miles in the 5 months of driving it, so we had lots of testing with it, and never ran into this serious of an issue with this or any other vehicle.
At 3200 miles the vehicle had a major powertrain malfunction causing the vehicle to throw multiple error codes - Hybrid System Malfunction; Charging System Malfunction; Electrical Leakage Detected. Was instructed to pull over to a safe area immediately. Was unclear how long car would continue to be drivable. Once car stopped it became completely immobile. Repeated restart attempts would not let vehicle start ICE engine or shift into gear. Had to be towed via dollies to nearest dealer for diagnosis and repair. Dealer found a failed PTC heater unit as source of problem and replaced it (Mazda part- KMV6-61-FHX). Vehicle is once again drivable, but the dealer has no idea what would cause the unit to fail and how to avoid future problems. Dealer has heard about this with many vehicles and repaired several similarly. We are fortunate to have found a safe place to pull off the road before powertrain shutdown, but if not we would have been stuck on the road with no ability to move the vehicle and occupants to safety. I hope NHTSA can investigate whether a recall of that part or the software that controls it is needed. NHTSA should also look into the failure mode of the vehicle to see if a different approach is safer and more appropriate.
La SUV Mazda CX90 phev hibrida SE compro en julio de 2023, ES totalmente nueva. Queremos poner en evidencia el alto riesgo que padecemos con el vehiculo, entre [xxx] mi mujer Y yo ibamos en el automovil Y de repente SE freno por completo en medio de un puente que ES muy transitado Y causo una preocupacion Y mucho miedo porque no lo esperabamos Y afortunadamente no paso nada por que ibamos despacio exactamente 25 millas por hora Y porque el carro que venia atras de nosotros giro a la izquierda justo antes de nosotros perder el control del automovil que SE freno solo sin justificacion alguna no obstante adelante de nosotros no habia nigun automovil para que el automovil SE detuviera. Nota: Mi mujer SE encuentra en estado de embarazo Y no SE siente confiada en el automovil, tiene mucho miedo a la hora de usarlo. El problema ES aun mas grande porque dias antes del incidente el concesionario realizo un servicio de cambio de aceite Y servicio por un recall por los sensores del vehiculo, de lo cual solo hicieron cambio del aceite. Adicionalmente a esta informacion el vehiculo posee varios recall que no han sido solucionados por el concesionario, tenemos pruebas de los varios problemas que viene presentando el vehiculo. Adicionalmente hemos venido presentando dificultades con el servicio prestado en el concesionario de Mazda de lodi NJ codigo postal 07644, no han tenido voluntad en solucionar nuestro problema, hicimos la respectiva queja ante Mazda matriz Y solo nos dieron la opcion de llevar el vehiculo a revision, el cual fue revisado hoy [xxx] Y SE tardaron solo 1 hora para analizarlo Y decir que no tiene problemas el vehiculo. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The vehicle's parking "gear" would not engage. Further, the emergency brake would not engage. Puts all in proximity to the vehicle at risk due to the vehicle rolling into or onto them and damaging personal property. Dealership service department could not recreate the the parking "gear" issue, but were able to recreate the emergency brake not engaging. Vehicle has been inspected by Macdonald Mazda West representatives.
Turning left at intersection at green light, the oncoming traffic sped up and I needed to floor it to not get hit. The my car switch to hybrid and went into a crawl pace. I had to floor it again to wake it up and get the heck out of the way. I don't think the computer is doing a good job talking to the hybrid system and the powertrain during emergency maneuvering. This can be dangerous. I know it scared the hell out me.
- Niles, IL, USA
Search CarComplaints.com for these popular complaint phrases...
On 12/5/2023, upon turn after intersection, loss of power to the engine. Pushing gas provided no response from the engine. Engine power cut to about 10 miles an hour. Felt as the car was driving on battery - as no engine was heard. Was able to pull over to the side. Turned off and on engine 2-3 times but the power wasn't restored. Received warning on dashboard that there is malfunction with engine. Also received errors on Mazda application I had on phone. Engine light was on the dashboard. Photos attached. While obtaining assistance for tow service I was accidentally disconnected. I tried turning the car on again, and engine turned on normally. Total time between last unsuccessful turning on/off engine was about 10-15 minutes. First time experience such issue with loss of power and engine cutting off/ not working. Informed the car dealership and car repair/ check was scheduled to be brought to dealership for 12/8/2023. Estimated repairs taking 4 to 5 days before I can get the car back. Distance to dealership about 150 miles. Confidence in this car severely shaken - considering the price and the fact it is brand new.
I use car washes that require you to put the car in neutral and the car wash has a device that pulls the car through. Upon exit, you are supposed to put the car into drive and drive away. But unfortunately the car will not go into drive. An error message pops up that tells me I can-??t go into drive. I then have to quickly hit the brake, put the car in park, and then into drive so I can pull away. This is dangerous if there is a car behind you in the car wash because you have almost no time to react. This has happened at least 5 times, and next time I-??ll have the camera ready to capture the message that comes up. It seems as though the car only allows you to move forward in neutral for a certain amount of time or distance before it has the error.
A D V E R T I S E M E N T S
- Prosser, WA, USA