7.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,300 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Mazda CX-9 suspension problems

suspension problem

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2019 Mazda CX-9 Owner Comments

problem #2

Feb 012021

CX-9

  • miles

A D V E R T I S E M E N T S

The front end especially on the drivers side front suspension. The noise seems to be coming from the control arms and ball joints area. I have reported this to the dealership many times since purchasing the vehicle new. They continue to say that there is no issue but the noise is not going away. I believe it is associated with this TSB but no recall has been made. I am very concerned as the steering feels looser than usual and may cause an accident. TSB 10170655 - DESCRIPTION Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 Km/h). The noise occurs when the road surface is wet or after the vehicle has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is caused by the front lower arm bushing (A) making a stick-slip noise during wet road conditions. 2. A clunking noise from the front coil spring when driving over bumps. The clunking noise is due to stick- slip between the front strut bearing (B) and the coil spring (C). 3. A popping noise from the bump stopper (D) when driving through gutters.

- Lithia, FL, USA

problem #1

Oct 302019

CX-9

  • 10,600 miles
The contact owns a 2019 Mazda Cx-9. while driving in reverse in order to parallel park the vehicle, the front axle fractured and caused the front driver's side tire to bend inwardly. The vehicle was towed to garden city Mazda (located at 209 North franklin St, hempstead, NY 11550, 516-292-7827) where it was diagnosed that the tie rod failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and provided case number: 1/239794329. The approximate failure mileage was 10,600.

- Springfield, NY, USA

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