This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle infotainment screen is developing a spider crack which its expanding over time; screen won't be usable in the future and/or may crack completely at any moment. Mazda is aware (Service Alert No.: SA-008/18 and Campaign SSPB9) and unwilling to replace/repair the faulty display, car is from 2019 with 45k miles and out of basic warranty. I was told that if regular services (oil change etc.) were done at the local dealer (Mazda of North Miami)they would have probably helped me with this issue.; last service with local dealer was on 06/2022 for another warranty claim. Very disappointed. Mazda Report# 00099443
2019 Mazda CX-9 GT Infotainment Screen is spidering / cracking in the upper right-hand corner making it difficult to see information on the screen. This appears to be an ongoing problem with the design / components of the infotainment screen. I note a May 2020 TSB / Dealer Notification campaign which extended the warranty coverage period to 7 years for this exact same issue in 2016-2017 model year CX-9s. The 2019 model year cars have the exact same problem and Mazda is not covering the issue.
The contact owns a 2019 Mazda CX-9. The contact stated that while the vehicle was idling at a red light the dash board warning lights suddenly activated and illuminated and while driving the vehicle would not properly accelerate. Shortly after parking in the driveway and exiting the vehicle moments later flames and smoke was present coming from the rear passenger side of the vehicle. The husband used water to extinguish the flames and the vehicle was towed to the local dealer. During the incident no injuries were reported and no fire or police report was filed. The cause of the failure was not determined and no repairs were performed. The failure mileage was 61,000.
Hi, I have a 2019 Mazda CX-9. It is a certified pre-owned vehicle we purchased in October 2020. Upon going out to our car yesterday, June 12th, 20212, I noticed that the top left of the center console screen appeared to be damaged. I was perplexed because the car was locked and it wasn't there previously. As I touched the screen, I realized that cracks/peeling were all internal within the screen. I immediately decided to Google the issue to see if others have had similar experiences, and I found dozens and dozens of examples. Separately, there is a safety alert on the issue from Mazda (see here: https://static.nhtsa.gov/odi/tsbs/2018/MC-10134920-9999.pdf). Additionally, the issue has gotten so bad that Mazda has issued a warranty extension for this specific problem (see here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10176061-0001.pdf). The extension only is covering cars made through 4/29/17, and ours was made after that so is not formally covered at the moment. I called Mazda customer service, where both my cars are formally registered, to discuss the issue. They told me the best they could offer was for me to take it to a dealer, have the dealer attempt to have it covered under warranty, and Mazda corporate warranty will respond, but their response is final. If they say it's not covered, there is no debating it. As you can see from the picture, this is the exact issue that is currently being covered free of charge in earlier models. A recall should be issued or Mazda should be directed to expand this to later models since this is clearly not limited to the years they currently have listed. See the picture attached and the links above. Thank you
The contact owns a 2019 Mazda Cx-9. the contact stated that the vehicle's computer and electrical system failed. The contact stated that the emergency brake did not engage, the lane assist disengaged and steered the vehicle into oncoming traffic and a ditch, and the lane departure feature failed to alert the driver when a vehicle was in their blind spot. The vehicle was taken to bass cars and trucks (4032 West houston harte express way, san angelo, tx 76901, (325)-949-4621) where the dealer updated the computer; however, the vehicle's cameras were not replaced. The repair did not correct the failure. The manufacturer was contacted. The failure mileage was 100.
A D V E R T I S E M E N T S
- Fort Lauderdale, FL, USA