I'm Ameen, one of MAZDA customers in Saudi Arabia. I'm glad to be a customer in such a great company like Mazda. Regrettably, Mazda branch in my country gave me a really bad experience about your company and cars. I bought a new car ,CX-9 3.7 L 2015, 6 weeks ago, but one month later I heard sounds in the engine. Immediately, I went to the Mazda service in Riyadh to check the car. I was told that there is a problem with the engine and they will only replace the engine with new one. I'm completely not satisfied with this salutation because my car only had 3600km and there was no problem with the oil at all. I asked for a report from the customer service that shows the problem in my car but they refused.
Nobody will be satisfied with a car that it's engine needs to be replaced in 3400km. That would give really bad reputation about Mazda’s cars. I tried with the commercial agent country to replace the whole car with new one or refunding my money but he refused that.
So I'm sending this report asking for new car or just refunding my money from Mazda. As I know Mazda are always seeking for customer satisfaction. I hope they'll find salutation as soon as possible.
A D V E R T I S E M E N T S
I'm Ameen, one of MAZDA customers in Saudi Arabia. I'm glad to be a customer in such a great company like Mazda. Regrettably, Mazda branch in my country gave me a really bad experience about your company and cars. I bought a new car ,CX-9 3.7 L 2015, 6 weeks ago, but one month later I heard sounds in the engine. Immediately, I went to the Mazda service in Riyadh to check the car. I was told that there is a problem with the engine and they will only replace the engine with new one. I'm completely not satisfied with this salutation because my car only had 3600km and there was no problem with the oil at all. I asked for a report from the customer service that shows the problem in my car but they refused.
Nobody will be satisfied with a car that it's engine needs to be replaced in 3400km. That would give really bad reputation about Mazda’s cars. I tried with the commercial agent country to replace the whole car with new one or refunding my money but he refused that.
So I'm sending this report asking for new car or just refunding my money from Mazda. As I know Mazda are always seeking for customer satisfaction. I hope they'll find salutation as soon as possible.
- ameen, Riyadh, Saudi Arabia