we bought this vehicle in june of 2015 and about 2 or 3 moths after i noticed that the rear driver side rotor had a deep scrath on it. They fixed it by sanding the rotor insted of replacing the rotor. Next time i brought was an oil leak on the front side of the motor about 4000miles. They said that the oil filter is loosed. So me and my wife went home having some pieceof mind that i brought the car to a dealership and they will do the right thing. But at 7000 miles i brought our vehicle for first oil change and told them theres a screeching sound on one of the pulleys in the motor. Also the steering wheel is shaking driving at 55 mph or higher especially when you're lightly breaking at that speed. We left the car for a day at their service thinking that they wi address to those problem. But when we pick up the car none of my concerns. Had been resolve. So we brought the car home because it was late at night and their service technicians are all gone for the day. but upon arriving at the house to check the oil level i notice a big scratch on the hood i was aggravated at that moment because they didn't do a thing to my concerns and now this is what you will see. By the way we have a black cx-9 and you can easily spot a scract it there is one. But that's not the most frustrating part of it. Because when i went underneath the car to check the oil filter. I noticed that the filter was located in the middle of the motor and theres no way that if leaks happen on that spot that it will go all the way to front side of the motor near the pulleys where my previous oil leaked complaint was. I think they were trying to hide to avoid warranty repair on it. So i called the dealership service and my wife brought it over there. When they got cornered about the problem i guess they don't have a choice but to work on it. It was a bad power steering pump and they will replace it. So the car got stacked there for 3 weeks and I specifically told them the other concerns that i have. The only thing that they did was the steering pump. So we have to talk to the dealership manager and i asked one of the technicians to ride with me so i can show him when was the shaking of the steering wheell is happening. By the way they have one of the most arrogant service manager. So they have to keep the car again for two more days. He did a wheel balancing. The shaking had lessen driving it but when braking you can still feel it like you have a loose wheel or bad rack and pinion or bad rack end. Were about to bring it to their service department again. But the problem with them is they don't have technicians on Saturday's so i have to leave work for at least half aday. Just to get this problem done. Hopefully they can fix it the next time i pick up my car. Worst car that we bought. Now only 8000 miles on it. Less than a year and i've been in the service department for 6 times. I'm from louisiana and it was DIAMOND MAZDA. Lucky for us the dealership manager was nice. Thank you Ms. kelly.
A D V E R T I S E M E N T S
we bought this vehicle in june of 2015 and about 2 or 3 moths after i noticed that the rear driver side rotor had a deep scrath on it. They fixed it by sanding the rotor insted of replacing the rotor. Next time i brought was an oil leak on the front side of the motor about 4000miles. They said that the oil filter is loosed. So me and my wife went home having some pieceof mind that i brought the car to a dealership and they will do the right thing. But at 7000 miles i brought our vehicle for first oil change and told them theres a screeching sound on one of the pulleys in the motor. Also the steering wheel is shaking driving at 55 mph or higher especially when you're lightly breaking at that speed. We left the car for a day at their service thinking that they wi address to those problem. But when we pick up the car none of my concerns. Had been resolve. So we brought the car home because it was late at night and their service technicians are all gone for the day. but upon arriving at the house to check the oil level i notice a big scratch on the hood i was aggravated at that moment because they didn't do a thing to my concerns and now this is what you will see. By the way we have a black cx-9 and you can easily spot a scract it there is one. But that's not the most frustrating part of it. Because when i went underneath the car to check the oil filter. I noticed that the filter was located in the middle of the motor and theres no way that if leaks happen on that spot that it will go all the way to front side of the motor near the pulleys where my previous oil leaked complaint was. I think they were trying to hide to avoid warranty repair on it. So i called the dealership service and my wife brought it over there. When they got cornered about the problem i guess they don't have a choice but to work on it. It was a bad power steering pump and they will replace it. So the car got stacked there for 3 weeks and I specifically told them the other concerns that i have. The only thing that they did was the steering pump. So we have to talk to the dealership manager and i asked one of the technicians to ride with me so i can show him when was the shaking of the steering wheell is happening. By the way they have one of the most arrogant service manager. So they have to keep the car again for two more days. He did a wheel balancing. The shaking had lessen driving it but when braking you can still feel it like you have a loose wheel or bad rack and pinion or bad rack end. Were about to bring it to their service department again. But the problem with them is they don't have technicians on Saturday's so i have to leave work for at least half aday. Just to get this problem done. Hopefully they can fix it the next time i pick up my car. Worst car that we bought. Now only 8000 miles on it. Less than a year and i've been in the service department for 6 times. I'm from louisiana and it was DIAMOND MAZDA. Lucky for us the dealership manager was nice. Thank you Ms. kelly.
- rstolentino22, Prairieville, LA, US