I purchased a 2014 Mazda CX-9 back in May of 2020 w/ roughly 60k on the dash. Literally 7 months later w/ about 72k on the dash, the day after Christmas I was driving to work (I worked in the next state over) on the highway my car just shut down. No warnings, no check engine lights NOTHING! It just completely shut off and would not turn on. Thankfully because of the holiday the highway was pretty empty and I was able to swing my car across the interstate so I wouldn-??t get hit by oncoming traffic. After getting out and deciding to check my oil I noticed it looked milky. I had no idea what that meant so I had it towed to a Mazda dealership in the state I live in. It was going to cost me almost $8,000 to put in a new engine because the water pump that was placed inside of the engine failed, which in turn caused my engine to seize. The extended warranty I had on my vehicle was worthless so I ended up paying out of pocket. Thankfully Mazda worked with me and had me prove that I kept up maintenance on the truck so the price was chopped in half. This happened right at the beginning of Covid when the entire world was suffering financially. I still had to make my car payments on top of shelling out 4k on a truck I hadn-??t even had for a year. This is a huge issue with a lot of people that own the same vehicle and is extremely dangerous! I could-??ve killed someone or worse myself when my vehicle stalled out on the highway.

- Hartford, CT, USA

The water pump failed causing water to mix with the oil and damage the head gasket. Estimates recommend replacing engine. The service engine light came on and we took it to our trusted mechanic right away. Got the estimates from two mechanics for this repair and then towed the car to Mazda dealer who confirmed the problem. We wrote to Mazda's corporate office and was told they would not fix it. My car has 68,000 miles and was regularly serviced. It is currently sitting dead in my garage. We bought this car in 2015 brand new from the Mazda dealer in Monroeville, PA. This is outrageous! I spoke with someone else who also owns a Mazda and the same thing happened to his car. From articles I have read and attached, this problem is occurring in many Mazdas. What needs to be in place for Mazda to take responsibility and fix this problem by recalling the affected vehicles?

- Bethel Park, PA, USA

Water pump defect that led to pump failure, which led to catastrophic engine failure without any prior warning. The defect is in the internal chain-driven water pump. The pump is meant to circulate coolant through the engine while the engine is running. However, the defect allows coolant to leak from water pump into the oil pan and/or other engine components, mixing it with the engine-??s oil and leading to destruction of the engine. Mazda-??s internal data indicates that the company began receiving reports of premature water pump failures in vehicles identical to mine (mine is a 2014 Mazda CX-9) by at least June 2007, yet Mazda continued to sell the vehicle without fixing the defect and failed to warn customers of the defect. The owner's manuals say nothing about water pump maintenance because the water pump should last the life of the Mazda vehicle. My water pump failed and destroyed my engine at just a mere 72,400 miles. The water pump problem is caused by the elastomer bellow, which is made with hydrogenated acrylonitrile butadiene rubber, which is damaged by hot coolant. Due to problems with the seal, coolant leaks into other components because the water pump is located above the crankshaft. An engine will allegedly fail once coolant mixes with engine oil and travels through the engine. Mazda allegedly has done nothing to fix the water pumps and won't recall the vehicles to offer free repairs. The automaker is also not reimbursing owners who may pay thousands of dollars for repairs related to failed water pumps. When I took my CX-9 to my Mazda dealer because it was leaking coolant, the dealer informed me I needed a new water pump but then said that because of that they should just replace the engine, for a total cost of approx. $9,000. Dealer gave no explanation of why it concluded before looking inside engine or at timing chain why I must buy a new engine because of bad water pump. Clearly dealer knew defect was the reason but withheld that info. That's fraud

- Potomac, MD, USA

When you pump gas into the fuel tank, the gas spews out when the pump stops. The gas flows out down the side of the car.

- Ellenwood, GA, USA

Foul sulfur smell in cabin, gas smell odor, smelling gas fumes pungent fresh gasoline smell inside the cabin while driving. On the highways, or local roads. It last few minutes when opening the hood rotten eggs smells, the intensity varies, it happen sporadically, I used with different kind of gasoline, also different grade from 93-87. It would be ok for the first 100 miles then the same thing all over again.more noticeable with heat on high in the morning.it is almost the fuel injection railing are leaking, or bad catalytic converter or it could be coming from the transfer case or bad heater core. I took it to the dealership few times, once I was told since it is new, you need time to age the converter, finally it became unbearable, I took last Monday, I was given a tsp issued by Mazda to recommend changing gas brand every 100 miles which I have been doing, avoid sudden acceleration, which I am aware of, also the recommend avoiding short trips, I guess we are suppose to walk or have a bike inside the Mazda to use on short drive.. it seems like it is on going problems with Mazda since 2003. And they are insulting the public intelligence with their recommendation where they should come up with remedy to this toxic problem.. I hope your Agency investigate this problem and hopefully made Mazda do something about it.

- Germantown, MD, USA