CarComplaints.com Notes: The only area of real concern for 2010 Mazda CX-9 owners is the brake booster.
In 2014, Mazda extended the warranty on the 2007-2013 CX-9 brake booster to 7 years / 90,000 miles. However this extended warranty has expired, so buyer beware.
This Mazda CX-9 brake booster failure isn't terrible in terms of repair cost — it "only" costs $550 average to fix. However it is a safety issue when the brake booster fails as it increases stopping distance. Owners have reported having to stomp on the brake pedal, & crashes/injuries have been reported due to this CX-9 brake booster defect.
The "auxilliary" button on my factory installed radio, where SiriusXM is attached, has stopped working altogether. I have a warranty and took it to the dealer for it to be repaired. They "reset" it and it worked, for a few hours. However, the next day, as I begin my commute to work, it again isnt working. I have already spent 4 hours at the dealership waiting for it to be repaired correctly, have taken the car home, and now have to return to the dealer a second time because once again, it isnt working. I am told that the dealership has to make 3 tries to fix the problem before they even take the malfunctioning area apart to see what the problem is, and that this is all on me. That they have no responsibility to make it right. That the warranty company calls the shots and I am not entitled to have it fixed right the first time. I know this is a small thing, but I commute a long way each day and having access to this part of my car is important to me. All I want is for them to find out what is wrong and fix it. Not really rocket science....but as a customer I expect not to be jerked around 3 or 4 times because no one wants to take responsibility for this warranteed part. Help.
A D V E R T I S E M E N T S
radio buttons have stopped working
The "auxilliary" button on my factory installed radio, where SiriusXM is attached, has stopped working altogether. I have a warranty and took it to the dealer for it to be repaired. They "reset" it and it worked, for a few hours. However, the next day, as I begin my commute to work, it again isnt working. I have already spent 4 hours at the dealership waiting for it to be repaired correctly, have taken the car home, and now have to return to the dealer a second time because once again, it isnt working. I am told that the dealership has to make 3 tries to fix the problem before they even take the malfunctioning area apart to see what the problem is, and that this is all on me. That they have no responsibility to make it right. That the warranty company calls the shots and I am not entitled to have it fixed right the first time. I know this is a small thing, but I commute a long way each day and having access to this part of my car is important to me. All I want is for them to find out what is wrong and fix it. Not really rocket science....but as a customer I expect not to be jerked around 3 or 4 times because no one wants to take responsibility for this warranteed part. Help.
- fldriver, Ft Lauderdale, FL, US