Final complaint as of February 17, 2018. My Mazda CX-7 has now blown low beam headlight bulbs for the 5th time (3 driver / 2 passenger). This just a week after the driver headlight went out on February 13.

There is a serious issue with these headlamps and Mazda should have some kind of trending info on these matters. Drive car in the rain w/out headlights which is illegal in the State of IL to the dealer with plans to leave there for them to figure out what the hell is going on and demand a free loaner car since this is not an issue I've caused and that it is a manufacturing defect obviously. Of course Svc Mgr was off for the day and no one would give me a loaner, let alone for free for the inconvenience this has caused, because I wasn't having it serviced yet. It's recommended to me to call the Customer Experience Ctr toll free number to explain my dissatisfaction and inconvenience in hopes that Mazda will approve and send word that the dealer can give me a free loaner car.

Representative I spoke with was very nice and helpful taking down all of my information. Even added that I have an elderly mother who lives alone (which I do) and if an issue or emergency comes up at night I can't drive to her house to help her because I HAVE NO DAMN HEADLIGHTS!!! Rep put me on hold for a short time to see if she could get approval for a loaner until the service manager gets back and does an investigation on my car. Well surprise, the big wigs at Mazda WOULD NOT APPROVE a loaner for me to drive (it is supposed to rain in my home town all week which means I need headlights so I'm not breaking the law). My car was no longer under warranty or the extended warranty that I purchased extra and therefore would not approve. These headlight issues are NOT COVERED UNDER ANY WARRANTY so it is irrelevant if I have a warranty or not. I was also told that since my car was 6 yrs old that they wouldn't approve. I don't care if my car is 6 yrs old or 2 yrs old, the first time this happened the car was in my possession for 2 yrs. That is unacceptable for a bulb to blow w/in 2 yrs not to mention all the four additional times it happened. I told the Rep that apparently customer service and satisfaction is not a concern for Mazda as they don't stand behind their product. It is unacceptable for this car to have had bulb problems 5 times w/in 6 years.

I'm not looking for a free ride or trying to take advantage of the dealer/Mazda, but I can't afford to continue to have this problem and am now physically unable to replace them myself since the entire wheel has to be removed in order to do so. I just want this problem fixed and never have to replace another headlight bulb again just because I'm using them. I'm very dissatisfied with Mazda's customer service and their expectations that as their cars age that it and I as the only owner no longer matter and are not important enough. I will not be a return customer for Mazda that's for damn sure.

Update from Mar 6, 2018 UPDATE - took CX7 to dealer to discuss the headlight problems. Met with Service Mgr who was very nice & who I've dealt with previously regarding a still pending recall on my CX7. Anyway, after explaining my dissatisfaction and frustration with low beam headlights blowing and having two separate conversations with Mazda's Cust Experience dept,, it was requested that I have a diagnostics performed (at my expense - another $60) to determine if anything is detected as to why the car's low beams are blowing. If anything was detected with the headlights, then the mfg would obviously be responsible but if nothing, then I'm out more money w/headlights still not fixed. I knew deep down any diagnostics was not going to uncover any manufacturing/engineering defect of this type. And guess what.....a diagnostics was run and NOTHING was detected as I had predicted. However the silver lining to this update is that Mazda covered the expense of a diagnostics and replacements bulbs including labor due to my dissatisfaction and current lack of employment. I was speechless Mazda did this but very grateful.

However, it does not fix the problem still. I told the Service Mgr that I would see him soon when the low beam bulbs blow again. One negative comment about this update is that the Service Mgr's advice and workaround for low beam bulb issue is to make sure I do not have headlights on when the sun is shining as it gets hot in the lamp and could shorten life span of bulb. That is the most ridiculous thing I have ever heard. Not one car I have owned until this CX7 has that been an instruction, and never has any car I've owned previously blown headlights because the headlights were always on during sunny days. I explained that didn't matter because I've driven CX7 with low beams on all the time and also only turned them on when needed, and the bulbs still burned out. Even when I explained to Service Mgr that I've never had a car blow low beam bulbs because headlights were used during sunny days, he looked at me like he never knew that was even possible. So in summary, got bulbs replaced for now at manufacturer expense so I am pleased but what will happen next time. I'm sure they won't compensate me again. Mazda really needs to admit the issue and take ownership and responsibility of the low beam bulb defect.

The halogens for the low beams will never last, they will burn out and I'm not sure why this is the case, I bought your average 30$ Phillips halogens (this is in Canadian) and they only lasted 2 months. Changing the low beams for the CX7 is ok but not the easiest like some other cars it will definitely be annoying after awhile and you will be wasting your money. I decided to get Phillips LEDs and they were expensive but they have lasted and are way more brighter and I feel safer driving on the road. As far as I know for the non turbo version of this car the 2.5L, the lights are the biggest issue and in my opinion the 2.5L is the more reliable engine. If you want to fix the lights invest in the LEDs they are worth it and you will not have to worry about it again!

Mazda CX-7 2011. The headlights constantly keep burning out. the illumination is terrible. I have had to replace front driver and passenger light at least 8 TIMES in a 3 year period. I had another for 15 years and only replace the lights once. The mechanic keeps telling that the inside of the lights keep burning out. I have contacted Mazda and they say this is not an issue. Replacement of light bulbs is an issue. The tail lights have been giving the same problems. Womething keeps burning them out. It is very dangerous. I HAVE to get rid of this vehicle!!!!. NOT loving this product!!!

Haven't had light fixed just yet. I'm unfortunately unemployed now with absolutely no income so figured I drive around with one headlight for now until I decide if I have dealer fix and charge it or talk to a friend who does car repairs on the side from his service job at a Buick dealership.

Can't really spend $70 plus dollars to get light fixed.

Guess what? On February 17th, four days later, the passenger and only working headlight left goes out. I can't drive at night or when it rains due to IL State law that if wipers are on, headlights must be on. This is going to cost me nearly $200 at the dealer now if I go with them.

Look for my February 17th complaint for feedback from big wigs at Mazda via Customer Experience Center.

Exactly a year later had my car back in with dealer to replace now the passenger low beam headlight bulb. Bought my 2011 Mazda CX-7 on January 21, 2012. Two years later driver side low beam headlight bulb was replaced as it went out. Now car back in a year later for the same for the passenger headlight. I'm starting to see a trend here that something is wrong with car. I even went from leaving headlights on all the time with auto shut off to only turning on the headlights when needed (rainy weather when wipers are on because it is a law in IL to have headlights on then and at night).

This is getting to be expensive maintenance on this car. Actually it isn't maintenance, there must be a problem with the lights but no recall known as of yet. Get fixed and drive on.

More complaints to follow.

Back in to the dealers to replace AGAIN the driver side low beam bulb. Don't have to be a genius to realize that there is a trend here and something is wrong with the headlights. I ask service guy if he's seen any other Mazda's like mine go through this many headlight bulbs. He says no. I think now he lied to me (as of 2/19/2018 based on my latest complaint I plan to file here).

I have NEVER replaced this many headlight bulb on all my cars combined that I've had over the years since 1983.

Still no recall has been issued and if no one else is having similar problem based on service guy's response, I must have a lemon perhaps. Leave dealer and drive on. Two more complaints to follow.

Bought my 2011 Mazda CX-7 on January 21, 2012. By April 18, 2014 had to replace driver side headlight bulb. Never had to replace a blown bulb this early in any car I've owned; new or used. To replace bulb on the CX-7 have to remove wheel from car.....what a pain in the ass......so I took to dealer to have replaced as I didn't have time to fool with removing wheel, etc. This was just the beginning of the blown headlight saga. Four more complaints to follow on this site including a summary of my conversation with the Customer Experience Center on February 19, 2018. Representative was nice; just didn't like that the big wigs at Mazda didn't do a damn thing with regard to customer satisfaction.