This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The infotainment system has a known "ghost touch" issue. This issue caused a recall in prior models but that recall was not extended to current models. This is an extremely dangerous issue. The screen will turn on loud blasting music, randomly call people, turn off GPS, etc. at any given time. This has happened while I am driving at high speeds on the highway and has nearly gotten me into accidents. This is very concerning. I have reached out to Mazda and they acknowledge it is a known issue but claim it is not a safety issue. I have read multiple forums about this issue and the dangers it poses as it is well documented that distracted driving is incredibly dangerous. This has put multiple people at risk. Imagine accidentally calling your boss when you are driving, realizing the car is doing that when you are driving on an unknown route at high speeds. It is incredibly distracting and dangerous in the moment. Likewise, I have been on a call and the call is repeatedly put on hold or the screen has changed and it is incredibly distracting. Mazda claims this is not a safety issue however, the research is clear that distracted driving is a danger to the driver, passengers, and others on the road. Please conduct an inquiry into this issue. I am happy to provide my car for inspection or to share further information. The issue has been diagnosed and it is known, however the company refuses to issue a recall or pay for repairs.
Ghost touch issue with touchscreen. It causes calls to go on hold, navigation to stop in unknown areas, sometimes in areas without service, and other distracting issues such as skipping songs. I-??m fixing it, but it appears to be a common problem and it costs over $600 to fix.
The car's screen/touch screen has a "ghost touch" issue. It automatically changes car settings while I am in the middle of driving which is causing driving safety issues. It will change radio stations, mess with navigation, screen brightness, clock, etc.
While backing the vehicle the rear camera sometimes goes off because the screen in the car keeps switching itself to night mode, radio channel, Bluetooth, clock setting and sometimes the screen freezes which is very dangerous while reversing. The car is a CX5 Mazda Touring 2020. I called Mazda dealer today he told me it will cost me $300 to $400. There are no sign of malfunction on the dashboard so far but the radio screen keeps malfunctioning all the time especially when driving and reversing, it been happening for the last 5 days.
When I would stop my car while driving (at a light, a stop sign, traffic, temporary stops for yielding, etc.), the infotainment system would start randomly selecting things on the screen. This would include adjusting volume settings, randomly dialing people from my contacts, canceling navigation systems, etc. This created distractions while trying to drive my vehicle after stopping, including noise issues and inability to navigate places safely. This issue was ongoing for nearly a full year after purchasing my car. Once I finally had the change to take it to the dealership, they reproduced the issue and confirmed it is a common problem. After telling us it was not covered by warranty and my wife applying pressure on them, they replaced it saying they would submit a warranty appeal to Mazda. There were no warning lights or messages, it just began happening not too long after buying the vehicle. The contact stated in August of 2019, NHTSA announced Mazda was conducting a Special Service Program to fix the same issue happening as the contact reported in the 2014-2016 Mazda3. Hopefully this will add to the need for a recall or requiring Mazda to do a similar type of program for 2017-2020 CX-5s.
- Antioch, TN, USA
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The infotainment system experiences a "ghost touch" at random times. Usually it is when it is warm out or in direct sunlight. This has caused some of the safety features of the car to be randomly turned off. The system becomes unresponsive to manual controls while the ghost touch is occurring. This is frequent and dangerous. It is shut off lane control warnings, lighting, dimmed the entire system, etc. This has been a known issue on past models and the dealer is telling me they are aware of this but it is not covered under the warranty on my model. The first time this occurred was around 35,000 miles but I didn't realize what was happening. When I asked the dealer about it, they couldn't repeat it and ignored my concerns. It didn't start regularlly occurring until after my 36,000 mile warranty was up.
1st issue - System monitor restarts without warning. Just driving along with only one iPhone plugged in the monitor shows a spinning "wheel" saying restarting while driving, 2nd issue - with two iPhones plugged in it starts having more issues. Stops charging second iPhone connects then reconnects constantly. Then stops (see picture) 3rd issue - With only one iPhone plugged in and running navigation from iPhone, the system disconnects from iPhone but no voice unless we disconnect, 4th issue - While driving in adaptive cruise control and braking for people stopping the cruise control will not re-start. It shows on- keep pressing resume - but will not engage (above 40 mph) then after a few minutes it does respond to the resume command
My 2020 Mazda Cx-5 sunroof glass suddenly exploded for no known reason as I was driving 45 mph on highway 97 in Oregon. The sunroof was closed and it just suddenly burst. All the glass broke and there was a hole where it blew out. It was a sunny day. The temperature was about 55 degrees.
Massive oil leak near the engine and the cylinder head needs to be replaced because it is defective. This is a 2020 vehicle. The gasket kit and the engine are on backorder so my car is at the shop for an undetermined amount of time on the order of potentially several months!
On Oct. 6, 2020, while driving North on I-95 in Virginia, nearing exit 133, our sun roof suddenly and spontaneously exploded outward. We were traveling at about 50-60 mph and slowing to leave the highway at exit 133. Our car is a 2020 Mazda Cx-5, purchased in July 2020. We have less than 4,000 miles on the car. There is no evidence that our car was struck by any object that might have caused the sun roof to explode outward. There are no other scratches or dents on our virtually brand new car. Because the sun shade was closed, no shattered glass entered our vehicle. We were fortunate to have not lost control of our vehicle and crashed. The spontaneous sun roof explosion was very loud and it shook the car causing a momentary loss of control.
A D V E R T I S E M E N T S
- Gainesville, FL, USA