The infotainment system has a known "ghost touch" issue. This issue caused a recall in prior models but that recall was not extended to current models. This is an extremely dangerous issue. The screen will turn on loud blasting music, randomly call people, turn off GPS, etc. at any given time. This has happened while I am driving at high speeds on the highway and has nearly gotten me into accidents. This is very concerning. I have reached out to Mazda and they acknowledge it is a known issue but claim it is not a safety issue. I have read multiple forums about this issue and the dangers it poses as it is well documented that distracted driving is incredibly dangerous. This has put multiple people at risk. Imagine accidentally calling your boss when you are driving, realizing the car is doing that when you are driving on an unknown route at high speeds. It is incredibly distracting and dangerous in the moment. Likewise, I have been on a call and the call is repeatedly put on hold or the screen has changed and it is incredibly distracting. Mazda claims this is not a safety issue however, the research is clear that distracted driving is a danger to the driver, passengers, and others on the road. Please conduct an inquiry into this issue. I am happy to provide my car for inspection or to share further information. The issue has been diagnosed and it is known, however the company refuses to issue a recall or pay for repairs.

- Gainesville, FL, USA

When driving the infotainment system will switch to sound settings by itself and play the navigation volume to full capacity and says something like "navigation will play at this volume". If I try to stop it or turn it down, it just turns the volume back up again & says the same message. This is dangerous while driving due to the fact it startles you and causes a major distraction. I have not had it looked at by the dealership yet. I have seen online where this seems to be a common problem among Mazda infotainment systems with a touch screen.

- Broken Arrow, OK, USA

My Mazda 2020 CX-5 has the -??ghost touch-?? issue with the screen, buttons on screen are automatically being pressed constantly, super laggy, buttons not functioning properly, making random phone calls etc. There are also incidences that the screen became totally black.

- Saint Augustine, FL, USA

Sporatically and randomly, the user instrument panel will make changes and adjustments automatically. For instance, it will switch to nativgation at full volume and state that "the navigation will be at this volume" (at max volume) when previously muted. It's alarming. It will also randomly call the last person dialed over the car speakers. It switches settings on its own and beeps during that process for each change, which when it's not driver initiated, catches the driver by surprise. An employee confirmed that "ghosting" is an issue that they are seeing quite a bit. On a new vehicle, this is an unfortunate extra $200 out of pocket as warranty deductible that seems more of a recallable factory defect.

- West Monroe, LA, USA

The display screen just starts adjusting the navigation volume on it-??s on while I-??m driving. Or it will change the radio station, change to the Bluetooth on my phone or change to a different screen all by itself.This started not long after purchasing the vehicle. August 2021.

- Ripley, TN, USA

1st issue - System monitor restarts without warning. Just driving along with only one iPhone plugged in the monitor shows a spinning "wheel" saying restarting while driving, 2nd issue - with two iPhones plugged in it starts having more issues. Stops charging second iPhone connects then reconnects constantly. Then stops (see picture) 3rd issue - With only one iPhone plugged in and running navigation from iPhone, the system disconnects from iPhone but no voice unless we disconnect, 4th issue - While driving in adaptive cruise control and braking for people stopping the cruise control will not re-start. It shows on- keep pressing resume - but will not engage (above 40 mph) then after a few minutes it does respond to the resume command

- Port St. Lucie, FL, USA

I have been warned by other drivers at night that my tail lights were out. My clock and radio both are malfunctioning. I just took the car for the yearly inspection and there is a major oil leak from a gasket. The car only has 16,000 miles on it!

- Kingston, NY, USA

My 2020 Mazda Cx-5 was 2 days old and the battery was completely drained and had to be towed to the dealer. I picked it up and they did nothing to the battery. They told me nothing was wrong and they replaced the key fob battery. Two more days after that I parked it in my garage and pushed the button to turn it off. Apparently it did not turn off and come morning, I had significant carbon monoxide poisoning and was hospitalized for 4 nights. My car would not start again and the odd thing was that the battery was drained again and there was still gas in it. My local Mazda dealer refuses to help me and I am trying to contact Mazda's main number.

- Lake St. Louis, MO, USA

Dashboard lights have gone off then back on while driving on the highway & local roads several times. Also concerned as to what else this issue affects & not sure if daylight running lights are on or off at this time or other electrical elements. Not sure the cause of this possible short in the system in addition to a battery replacement (orig. Battery & then 2 others since 7/4/20)

- Springfield, NJ, USA

The contact owns a 2020 Mazda Cx-5. the contact stated that while the vehicle was parked in the driveway of her residence, the vehicle failed to start. The contact contacted an independent mechainc who arrived at the residence and jump started the vehicle. The vehicle was taken to maxon Mazda (2329 rte 22 w, union, NJ 07083) where it was diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. The technician indicated that the battery was defective. The failure recurred. The battery was replaced three times between July 2020 and Oct 2020. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,741.

- Springfield, NJ, USA

Purchased brand new 2020 Mazda Cx-5 on Sept 25, 2020. On Sept. 29, 2020 with < 500mi: While traveling approximately 45 mph on county road, pressed brake pedal and the pedal did not move. Several malfunction lights flashed including "power steering malfunction", "smart city brake support malfunction". repeatedly slammed on the brake pedal and it did not move at all. Tried to swerve to avoid a vehicle but the steering was unresponsive. Impacted a vehicle at a red light. Mazda service said that there was no indication that the brake was engaged before the impact except for a "hard brake event" which based on the cdr data was probably the impact avoidance system braking the vehicle. As an engineer familiar with this type of system but not this particular system specifically, I suspected a low voltage event that knocked out the brake booster and power steering. Vehicle was returned from the repair shop today Oct 28, 2020. Headlights began to flicker, again an indication of low voltage or faulty wiring. I have taken video of the flickering, I have obtained the cdr report Mazda refused to provide although I requested to see it, and the service report indicating mass airflow & vacuum codes, both caused by low voltage event.

- Maineville, OH, USA

There is a known issue without a solution from Mazda ' 2020 Cx-5 has intermittent battery drain, causing the vehicle to power off or not start. Happened to me 2X while vehicle was parked and running.

- Mineola, NY, USA