10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
7,777 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Mazda CX-5 body / paint problems

body / paint problem

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2019 Mazda CX-5 Owner Comments

problem #7

Mar 012022

CX-5

  • miles

A D V E R T I S E M E N T S

When driving at above 60-70mph in windy conditions, the car makes a squeaking noise that appears to come from the front left side of the car-- near the driver side window/mirror region. That is quite scary as it coincides with the sideward movement caused by the wind and gives a sense of losing control of the car. Mazda Europe has reported something similar but Mazda USA has not done anything about it.

- Solon, OH, USA

problem #6

Aug 022019

CX-5

  • miles
Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch"v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php"threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h."

- Los Altos, CA, USA

problem #5

Mar 022021

CX-5

  • 17,000 miles
Brought it in Nov 2020 regarding smells and engine issues as well as alignment. Neither were taken care of. Then March 2021, engine was leaking fluid and smoking, and the engine needed to be replaced at 20K. Did not provide a rental until later that week. After a month, I got my car back. After leaving the engine continued to smoke, brought it back. Gave no rental. Dealer said it was left over fluid from when they replaced it. Car is still having issues with the engine and smells. Under shield fell off and needed to be replaced twice.tire pressure was going off and brought it in twice for them to say they cant find where the slow leak is or why so they wouldn't fix it even though I have the Mazda insurance for tires.

- West Islip, NY, USA

problem #4

Mar 242021

CX-5

  • 29,036 miles

A D V E R T I S E M E N T S

I heard a very loud bang, sounding like a gunshot that went off, when the sunroof above my head violently shattered while I driving to work. I almost lost control of the car and got covered with pieces of glass. The glass scratched me on the face, close to my eye. I am in shock and I am still finding small pieces of glass all over my body even after taking a shower.

- Jacksonville, FL, USA

problem #3

Feb 202019

CX-5

  • 900 miles
Extreme paint chipping (down to the primer/metal) on the hood primarily. Color is soul red. The paint appears to be brittle and not properly bonded to the primer/metal. Chipping started occurring the first month after purchase and has continued to gain more chips. The car is driven mostly for city commuting. This car has the most fragile paint I have ever experienced. I have purchased a new Nissan, Honda and Subaru in the past and none have had this problem. I have seen many people complaining about this issue with Mazda online, it needs to be investigated for a possible class action law suit.

- Austin, TX, USA

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problem #2

Dec 252019

CX-5

  • 5,000 miles
The driver's side mirror would vibrate excessively at high speed. The car was taken to two different dealership but they couldn't figure out how to fix that. 2019 CX5 exhibits an excessive vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds. This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure. With the weather warming up, stuff inside the door panels is expanding which magnifies the vibration issue. Vibration noise is getting worse coming from both door panels when the car hits a crack, bump, pothole, or when the radio is on. Mazda corporation lacks integrity and refuse to admit that they have a serious issue due to their poor quality control. This is isn't a new problem. 2013-2015 Cx-5 had same issue with driver's side mirror vibration but they issued a recall and the problem was from the door panel which lacked support and was poorly made in the 1st place.

- West Saint Paul, MN, USA

problem #1

Oct 052019

CX-5

  • 2,500 miles
I have owned my car for only two months and the paint is already chipping. I have never owned a car where this happened after owning it for such a short time. I use this car for commuting to work on the highway.

- Ontario, CA, USA

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