This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The parking break is getting stuck and we are unable to release it. We have gone to various mazda showrooms and service centers but no one have been able to find the issue. We are scared that on the highways the car can malfunction. The parking break warning sign comes on on its own even when the vehicle is moving which is a big concern for us while driving. When I searched for this issue online, I can see few articles where different models of Mazda has same issue and they recalled those vehicles. Mazda service center people after charging me for the issue, suggested not to use parking brake, even I don-??t use that it gets on by itself. There is a warning symbol. It is available for inspection when requested. Electronic Parking Brake Component is not working. Multiple mazda showroom people confirmed this and none of them can fix this.
The vehicle sometimes doesn't start. Usually it needs to sit about 30 minutes after being turned off before it starts again, but there is no guarantee that it will start again after that. I had this taken to the Mazda dealer twice to be repaired; neither time have the repairs worked. More recently, the car still refused to start after two and a half hours of being turned off in the parking lot. I turned off the Air Conditioning system and this allowed the car to start on this occasion. However, the car was still struggling to stay on when I was stopped at red lights on my trip driving the car home. This car's problem is worsening. I keep trying to get the Mazda dealer to fix the recall, but they have not returned my calls. Can you please ask them to fix my car or buy it back from me?Thank you.
My wife was pulling into a parking place today with her foot on the brake when the car suddenly accelerated, causing it to jump a curb and come to a stop over two large shrubs, which saved her from entering a busy highway and colliding with another car. This caused damage to the front end of the car and wheel wells. She told me she absolutely did not have her foot on the accelerator at the time. The cruse control was off and the driver's side floor mat was not out of position. She was not injured and the air bags did not go off. We have not yet taken this vehicle in for inspection of this defect. It is in the repair shop right now for body work. Our insurance company has been notified. My wife did not report any warning lights. The vehicle is available for inspection. Prior to this episode, I have noticed that at low speeds, the car tends to "surge" with slight pressure on the accelerator but we did not report that to the dealer.
On 11/28/2021, my vehicle suddenly showing five warnings 1, front camera sensor malfunction, 2, smart brake system malfunction, 3, forward smart city brake support malfunction, 4, HBC/LAS system malfunction, and 5, SCBC malfunction. I have no idea which part was go wrong, but this is not the first time my vehicle shows the same warning. Back to 12/20/2019, my vehicle has a same warning showed, I bring my vehicle to dealer to check but after they check, they told me nothing wrong. After two year the same problem come out again, I am very concern about the safety of my vehicle. The first time having a issue was my vehicle just a year old, and today the same issue come out again. Please help me to look up my vehicle is it any part has to recall and need to fix it. Thank you
- Brooklyn , NY, USA
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hacker broke into my home network, laptops, cellphones and my vehicle. Settings keep being changed relating to Adas and bluetooth. poss using sql os sqlite
The car color is soul red and the paint is flaking off. I drive the car short distances under 40mph and it looks like the paint is chipping more and more. It's almost like big rocks are hitting the paint but there is no debris where I drive.
My paint has been chipping on this vehicle they repainted the hood but the car is still experiencing an excessive amount of chips I have complained to no avail however there are several articles that this soul red color is defective and I was also told that by the general manager at flow Mazda in fayetteville nc my car does not have 26000 miles and was stored in a garage
Rear drivers side caliper becomes stuck when electric brake when disengaged causing over heating of rotor and excess heat to the wheel resulting in premature wear of rotor and brake pads and also could lose breaking capability I have made an appt with dealership to resolve issue on July 6th
While parking at a very slow speed, the Mazda suddenly and on its own accelerated and ran into a fixed object. The vehicle was off the road in a grassy parking area when it happened...
Sunroof exploded while driving on highway. No sign that it was hit by an object. Weather clear and about 45F. Sounded like a gunshot, very loud pow, and not sound of an impact. Edges of remaining glass flipped upward. No marks on roof and no objects other than some glass pieces on sliding shade panel under sunroof.
I was entering the parking garage of my apartment building. The car was not moving as I had my foot on the brake as I was waiting for the garage door to open. The car just suddenly accelerated before the garage door was fully up. My car went straight ahead and hit a parked vehicle. The airbags did deploy. The parked car had both front and back end damage. There was also damage to the garage door. The police were called. Photos do not include the parked vehicle damage to protect the person's identity.
While light braking, car brakes jam... causing unintended stop. Dangerous. At no time was a code flagged. Mentioned to girl at desk when in for service 3 times. When car when in for service. Ladt service I believe car was put on diagnostics. Was told nothing found. Because it happens so often, & dealership tells me cannot find any problem...I called a mechanic outside of Mazda. Spoke on phone with master mechanic. & described problem..he informed me problem was a sensor in the transmission. Car shuts down & locks. Because it happens so fast no code is generated. Said is serious problem.
2018-2019 Mazda Cx-5 software error may cause engine stall safety and emission recall 3719F NHTSA campaign number 19V-497. I received mail showing my VIN number is part of a recall. I went online to contact closest Mazda dealer which 3 hours drive one way, and tried to schedule an appointment to have them fix the recalled part free of charge. When I entered the VIN number, it showed me there are no active recalls for this VIN number, which is not true. I was relieved for a moment thinking I don't have to make the long trip after all, but then I checked my VIN number again and my car is 100% part of the recall. www.mazdarecallinfo.com also confirmed this VIN number was part of a recall and when I clicked schedule an appointment it took me again to their application which then again stated my VIN number is not part of an active recall. I went ahead and I scheduled an appointment regardless, but I do think this is both misleading and dangerous to have the online scheduling app search and state there is no recall. I took a screen shot, as this is most likely impacting a lot of folks that try to get their recalled part fixed with a Mazda.
The car tries to lunge forward immediately after coming to a complete stop. I always keep my foot on the brake when I come to an intersection or red light so it hasn't yet caused an accident and the force of the braking action seems to be enough to keep it from lunging for the time being but you can feel it tugging wanting to move forward. An engine light recently came on the dashboard along with a transmission light and traction control light. I took it to local dealer and they replaced a transmission sensor but the car still wants to nudge forward after coming to a stop. The mileage is only 3500.
The "sbs" system is a dangerous add to the vehicle. It is meant to warn the driver about vehicles suddenly slowing or braking in front of you. Three times this system has caused me near collisions (the system applied the brakes hard and cause the wheels too lock not allowing me to take a safe defensive actions) when the system activated when the "danger" was clearly gone or I took safe action and changed lanes to avoid a collision. The above incidents involved me driving on surface streets at posted speeds of 35-45 mph. This all happened with in a 2-3 week span of time when I had not disabled this feature manually. The road conditions were dry, daylight hours and semi clear days. All the above incidents involved vehicles turning in-front of me. The last time this incident happened was 05/08/19
Sun roof shattered while driving home on the highway in the pouring rain. I was not driving behind anything that could have kicked up a rock and there is no other damage to the roof of my car.
Sudden windshield cracking 11-14-2018 our 2018 CX5 has 7500 miles and driving at night with very little traffic on the freeway in southern California the windshield just cracked from the center down approx. 5 inches, there is no sign that it was hit by a stone or rock. I have owned a 2015 Mazda CX5 and the same problem happened with that vehicle. I have been following Mazda forums and finding out there are many people throughout the country experiencing this same issue. There is no bullet hole type mark to indicate a stone or rock hit windshield
On two separate occasions in the last month, during key on/startup/initialization, I will get an adaptive cruise control/aeb/lane keeping system failure. This is due to a fault in the camera module. Adaptive cruise control still works above 20 mph indicating that the failure is in the camera module. Failure is latched for the key cycle and but will recover after a long key cycle. 1st time the failure set, it was very warm out so I believed this was due to an overheat. The second time the failure set the temperature was in a normal range so my hypothesis is wrong. No unusual situation is occurring at startup except the failure. Have not taken to the dealer yet.
On the third day after leasing this brand new car, I was driving at approximately 20 mph, on a normal city street and slowly pressed my foot on the brake as I approached a red light on a standard city street. No cars were in front of me, thankfully, because as I pressed the brake the car accelerated instead of stopping; the engine and parking warning lights (and several other random lights) illuminated and flashed; and at least three text malfunction warnings appeared in the control panel including scbs malfunction. The car was jerking and accelerating forward throughout even though my foot was on the brake. Mazda's tech said that all the malfunctions I observed appeared on the computer readout, but because they could not replicate the problem after a computer reset, they told me that the car "is running as the manufacturer intended." This is terrifying.
- Studio City, CA, USA
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- Overland Park , KS, USA