This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving down the highway about 70mph on a sunny day about 71F with my sunshade open, no cars nearby. All of a sudden I heard this loud pop, explosion like, my sunroof had shattered! glass went everywhere on me, passenger seat, backseat. I ducked, fortunately there were no cars around me that could've led to a wreck. I closed my sun shade and drove straight to the nearest dealership. The explosion was so loud it caused me ear pain that later progressed to massive headache.
The vehicle gave three beeps and the break emergency light indicator came on. The car doesn't even have 11,000 miles on it yet and it is a brand new 2017. Luckily I was just leaving the house to go shopping and did not get onto a major thoroughfare yet. The manual indicates that I should not drive anywhere because the brakes can fail at any moment and to immediately contact the dealer, but it's a Sunday so I can't do that. The brake pedal sounds like air is coming out of it when I press it down and it has a lot of give.
The back up camera fails to operate at times for a day or half a day. Sometimes it appears black and other it just shows the volume with an X over it, but no picture of the rear. I have checked each time and there is nothing blocking the camera in the rear. The first time it occurred there was just a few thousand miles, then again about 5,000 and then again at 9465 miles. I was in park with foot on the brake and in reverse. No image appeared and then when backing up in motion it did not work either. It has happened over 3 times in the first 10 months of owning the vehicle and the dealer will not fix it because they cannot reproduce it. It is intermittent. The car had a similar problem with the front camera which was finally replaced after 7 months after my many trips to dealers. It was reported to you also.
Front windshield just had a 14 inch crack appear on the passenger side. No contact with rocks or anything on that side. Basically overnight in the driveway.
Takata recall: Unintended acceleration- while pulling into a parking spot going under 5 mph, my gas petal accelerated without my foot on it, and I believe that the only thing that stopped me was the bushes I slammed into. It was a very dangerous situation due to a tree in front of me I could of slammed into as well as people could of been on the sidewalk walking. This is a very serious matter and I hope this is looked into fully. I just got the car 3 months ago.
- Corona Del Mar, CA, USA
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Rear backup camera failed. Vehicle was started and shifted to reverse. Camera failed to display on dash screen as it normally does. Manually checked camera located center rear of vehicle. No signs of damage or loose fittings etc. Vehicle has not been involved in a crash. Stopped engine, restarted several times. Camera software did not reset if there is software. Camera does not come on. Failure of camera creates an unsafe condition when backing because the driver is accustomed to this original safety feature.
While driving my 2017 Mazda Cx-5, the smart city brake support (scbs) indicator illuminates on the dash. This has happened multiple times over the past several months, on clear, sunny days and in rain and/or snow; on city streets and highways. The rate of driving speed varies from approx 10 to 65 mph. The indicator stays on for anywhere from 20 seconds or until the vehicle is stopped (upwards of 20 minutes). Service techs at local dealer were able to pull the fault code from the computer, but it was generic and gave no guidance. Mazda initially acknowledged this was a problem and replaced the camera that controls the system (mounted interior of car at windshield), but when problem persisted with the new camera, Mazda said it's "normal" for the lamp illumination to display on the dash under various driving conditions and referenced service alert sa-052/17, which discusses fog, rain, exhaust gas from vehicle in front, etc. Triggering the scbs. According to this service alert, a dirty windshield will also trigger the warning light to illuminate. This is a safety concern because not only is the scbs not functioning properly, when the light illuminates it distracts from the act of driving.
Rear backup camera failed. Vehicle parked in home garage. Vehicle was started and shifted to reverse. Camera failed to display on dash screen as it normally does. Manually checked camera located center rear of vehicle. No signs of damage or loose fittings etc. Vehicle has not been involved in a crash. Stopped engine, restarted several times. Camera software did not reset if there is software. Camera does not come on. Failure of camera creates an unsafe condition when backing because the driver is accustomed to this original safety feature.
I bought the 2017 Cx-5 brand new about a month ago. Today, I put the car in reverse and expected the rear camera to pop up on my infotainment screen; however, it didn't. so, I turned off the car to try and reset the issue, hoping it was a glitch. I turned off the car and turn it back on again and it still didn't work. I did this consecutively 4 times and it didn't work. It seems like this problem is either a wiring issue or software issue. The car's rear camera is supposed turn on in the infotainment screen when you put the car in reverse. It wasn't until I turned off the car and waited for more than 5 minutes for it to to start working again. I'm very concerned about this because the rear camera is a safety issue and I cannot have it only working sometimes when I put it in reverse. This problem only started today. I'm worried that this inconsistency may continue and given this is a safety concern, I'm hoping NHTSA will launch investigation to see if they is a automaker problem and issue a recall. The 2017 cx-9 models seemed to be having the same issue (from the Mazda forums I've read). The last thing I'll add was the typical introduction process of the infotainment screen seemed to be off when this issue was happening. When I put the car in reverse, the infotainment screen just stayed on the same page. I really hope you guys take this seriously and investigate.
A D V E R T I S E M E N T S
- Cypress, TX, USA