This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car stalled while in motion on the highway with 56 miles left in the gas tank. This caused a very dangerous situation due to the fact that I could not accelerate at all, as the traffic was speeding past. I had to coast through traffic to the safety of the shoulder of the road. Once the vehicle came to a stop, it wouldn't restart and it seemed as if it never actually stopped trying to restart. I noticed a few things during this situation. 1. the check engine light came on 2. all the dash board lights appeared to come on 3. the emergency brake and hold button for city parking brake were flashing at the center counsel 4. the dashboard warnings rotated between, city parking brake, parking brake, cruise system disabled 5. the battery finally died after several minutes of this happening my family and I were brought to safety by a state trooper and had the vehicle towed to a gas station. We filled the gas tank, jumped the car and it has not had the issue since. Unfortunately the rear lift gate has only worked one time after the event but I am not sure what is going on there. I had this same issue happen once in 2019, and the vehicle restarted. I took it to a Mazda dealer and they said it may have been bad gasoline. The vehicle issue seems to match a similar issue mentioned in recall 3719F.
The infotainment display will reboot continuously, in weather below 60 degrees, and will not stabilize until the car is warmed. During this time you are unable to access any of the features. This can take 20 minutes or more. It has been an issue for about a year, and others have had the same problem with no resolution or explanation.
Known ghosting issue caused by manufacturing and diagnosed by Mazda. The lights inside flicker, the radio/navigation/telephone (bluetooth) starts, stops, and moves as it wants to. This causes distractions and is unsafe while driving. There are recalls on other model cars for this, however, Mazda won't fix my car even though they acknowledge this was a manufacturing problem.
Mazda infotainment system malfunction, the infotainment system keeps rebooting while drive, stationary, in motion & on a city/highway, using the navigation system becomes dangerous, can't use the infotainment system at all.
Codes appear on the dashboard showing brake dysfunction, smart brake system disabled, master errors, and multiple other error messages. Navigation turns on by itself and flashes and moves or changes locations. The vehicle will brake by itself while driving on the freeway when nothing else is around near me (at the time) and will drive to the side at lights when other cars are there.
- Carrollton, TX, USA
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The back up camera fails to operate at times for a day or half a day. Sometimes it appears black and other it just shows the volume with an X over it, but no picture of the rear. I have checked each time and there is nothing blocking the camera in the rear. The first time it occurred there was just a few thousand miles, then again about 5,000 and then again at 9465 miles. I was in park with foot on the brake and in reverse. No image appeared and then when backing up in motion it did not work either. It has happened over 3 times in the first 10 months of owning the vehicle and the dealer will not fix it because they cannot reproduce it. It is intermittent. The car had a similar problem with the front camera which was finally replaced after 7 months after my many trips to dealers. It was reported to you also.
Two weeks after I got the vehicle, I was driving on a highway doing speeds of 45 to 74. The drivers land change assist was not working as a car was right beside me several times I noticed and the light was off. My son mentioned it. Dec 22, 2017 2) I was driving at dusk on cruise control 74 mph and the car suddenly braked and a warning brake! was on the dash. I was in the fast lane with no objects or car in front.
While driving my 2017 Mazda Cx-5, the smart city brake support (scbs) indicator illuminates on the dash. This has happened multiple times over the past several months, on clear, sunny days and in rain and/or snow; on city streets and highways. The rate of driving speed varies from approx 10 to 65 mph. The indicator stays on for anywhere from 20 seconds or until the vehicle is stopped (upwards of 20 minutes). Service techs at local dealer were able to pull the fault code from the computer, but it was generic and gave no guidance. Mazda initially acknowledged this was a problem and replaced the camera that controls the system (mounted interior of car at windshield), but when problem persisted with the new camera, Mazda said it's "normal" for the lamp illumination to display on the dash under various driving conditions and referenced service alert sa-052/17, which discusses fog, rain, exhaust gas from vehicle in front, etc. Triggering the scbs. According to this service alert, a dirty windshield will also trigger the warning light to illuminate. This is a safety concern because not only is the scbs not functioning properly, when the light illuminates it distracts from the act of driving.
The contact owns a 2017 Mazda Cx-5. while driving approximately 5 mph in bumper-to-bumper traffic, the seat heater became very hot. In an attempt to turn down the seat heater, where the switch button was "exactly an inch" from the ignition switch, the contact unintentionally hit the ignition switch button and caused the vehicle to shut off in the middle of traffic. The check engine indicator illuminated. The contact was unable to immediately restart the vehicle. The contact called the California highway patrol. The vehicle restated 15 minutes before the highway patrol arrived at the scene. The vehicle was towed to fremont Mazda located in the fremont auto mall (39800 balentine dr, newark, ca 94560) where it was diagnosed that the seat heater switch was too close to the ignition switch. The technician stated that there was nothing wrong with the vehicle. The manufacturer was made aware of the issue, but did not assist. The failure mileage was approximately 3,300.
The contact owns a 2017 Mazda Cx-5. the contact stated that the smart city brake system failed to function properly when activated and modified to a specific distance or speed. The dealer (Mazda of mesquite, 15900 lyndon B johnson fwy, mesquite, tx 75150, (972) 686-6200) was notified, but was unable to replicate and diagnose the failure. The manufacturer provided a tsb that indicated that, without a warning indicator or warning chime, the function was not able to be replicated and the system was performing normally. The manufacturer did not send a technician to test drive the vehicle and determine if the function was properly working. The failure mileage was 0.
A D V E R T I S E M E N T S
- Hobart, IN, USA