This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on the freeway, going about 65 mph at 7:30 am. I heard a loud BANG sound and my sunroof glass exploded into pieces. I had the inside cover closed so the glass did not get in the car. The sound was frightening, loud and caused me to pull to the side of the highway. The vehicle has been inspected by insurance representatives and I had used the sunroof the day before - it worked fine.
The vehicle has a poor quality of paint which chips quite easily upon the slightest impact by road debris. I purchased this SUV brand new in Soul Red color, newly launched for 2017, and soon discovered that the paint was chipping away in various spots exposing the clear coat. This started happening immediately after buying the car and continues to this day at 20,000 miles. Every time we would go on a highway trip (not off-roading), the paint would chip in new spots (hood, fenders etc.) upon the slightest impact with small, everyday highway debris. The dealer dismissed it and stated that this is -??normal-??, as if I was new to driving and maintaining cars. I have always kept the car clean, washed, and waxed so I was terribly disappointed when this started happening. It has reduced the resale value of the car without a doubt, and will certainly initiate body corrosion in places where the paint has chipped. I have been forced to use paint touch-up in different spots just to maintain the cosmetic look and stop corrosion.
The underside frame/carriage of the vehicle developed corrosion in just the first three years. Granted it is surface corrosion, and not a perforation, still it is not something that a customer expects in the first 3-5 years of owning a vehicle. This indicates a low level of anti-corrosion treatment to the metallic parts of the undercarriage.
Driving on a highway @ 65 mph (no other vehicles around & not under a bridge) when without warning, the moonroof exploded outward. Some glass pieces fell into the vehicle, but the majority exploded outward.
Red paint chips extremely easily. Have had this car for less than one year and driven less than 5,000 miles but have lots of chips on the hood, fenders, roof and doors. Given this paint is an extra charge I would not expect this. Drove my previous vehicle for 10 years and didn't have as many paint chips as I do on this after only a year.
The contact owns a 2017 Mazda Cx-5. the contact stated that while driving at 70 mph, the rear passenger over sender detached from the vehicle. The contact took the vehicle to a dealer (fairway Mazda located at 10101 abercorn extention, savannah, ga 31406 phone number 912-927-1000) who did not determine the failure. The vehicle was not repaired. The failure occurred twice with the front passenger side, as well as the front driver side. The contact took the vehicle to a certified mechanic who was able to mount the passenger and driver side up with temporary wiring until a permanent repair was able to be provided. The manufacturer was made aware of the failure and stated that they were unable to assist with the repair. The approximate failure mileage was 19,000.
2017 Mazda Cx-5 with soul red metallic paint, only 19000 miles is exhibiting small chips in the paint. We are noticing chips on the hood, roof, front side panels and doors. Normal driving conditions in upstate NY. We had a 2014 Cx-5 with the same color and this did not have the same problem. We even paid an extra $595 for this special 'paint' that now looks horrible!
Every time small road gravel hits paint, the paint chips. The car is less than a year old and has at least 20 chips on the hood. The chips are enough to eventually rust the metal. The paint color is red.
While driving on the highway, at approximately 65 mph, my sunroof completely shattered without being hit or touched by anything. It was completely spontaneous with no apparent cause, which makes me feel like the glass was faulty. The shade to the sunroof was open, so glass fell all over the inside of the car, on the front seats, canter console, and the second row - as well as all over me while driving. When it shattered it made a loud popping noise, completely scaring me while driving. Luckily there weren't any cars close to me to cause any damage to. I did cut my finger open while cleaning glass off of me. I was able to pull off the highway into a parking lot to assess the damage and take photos. Again, I didn't see or hear anything hit my car and there was no car driving in front of me at the time. There was just a loud pop noise when the entire pane shattered.
There is a defect in the red soul crystal metallic paint. The paint on my car is chipping off down to the metal. The marks are all over my car and I have owned this car less than 2 months. If you barely touch it on something the paint chips off and Mazda is claiming there is nothing wrong and it is just from road debris. My car has metal exposed all over the car which means it will rust. Mazda said I need to take it to a body shop and take car of it on my own. They changer $595 for this color and then want me to pay even more to have a full body repaint and to get the proper protection for it. I should have to do that for a brand new car. There is only one time I know exactly when/ where it came from. There is a scratch on my passenger door that happened when I was opening my door in a garage. It barely touched something and it is is scratched all the way down to the metal.
A D V E R T I S E M E N T S
- Seattle, WA, USA