Windshield broke twice within 6 months. Last time, I too a small rock that made a chip and I actually saw it grow as a 12 incher crack horizontally in the bottom of the windshield.

The first time it happened, I noticed nothing. Dealer said there was an impact but I could hardly see it even when looking closely. They also said it could be due to use of the windshield defrost when it is cold outside - temperature contrast. Come on guys.. I live in Quebec!

There is an obvious problem with this windshield. It is poor quality or oddly installed on the assembly line.

And honestly, it would not be enough not to buy Mazda again.

Robin

Just went to go to work in the morning. Went in my garage to get in my car and out of the blue I had a crack in the windshield. Started at the top at visor made its way down and did a backward L shape. No cracks, no chips nothing. It stays in my garage. And it was not there the day before. I was so freaked. Couldn't figure out what happened until my husband read all other complaints on line of the same issue. Taking my car to Mazda to see if there is something they can do about it. You think that would have had so many complaints to resolve the issue. But I know I'll will get no help. Will see.

About 2 weeks back while driving, typically morning, I started hearing weird sounds from the windshield area - like pops or snaps. A few days later I noticed cracks in my windshield. Never took a major rock hit and KNOW for certain that the 'pops' I was hearing was not rocks are debris. This is early morning going to work with no other cars around.

After about 2 weeks found about 8 cracks in the windshield. I took it to the dealer and he claims they are all due to rock chips. I asked him if he had ever seen other cars come in with this type of cracking. He refused to answer (I took that as a NO). I was Completely dissatisfied with the service manager on this particular item. He refused to discuss this any further saying nothing he could do about it.

I mentioned that I know 2015 and earlier had windshield issues and I feel this car (purchased mid 2015) had the same inferior glass.

Bottom line - insurance paid for it even though I am convinced it is due to faulty glass! Other that I have talked to, including my nephew who is a service manager for a different car company also agrees this is bad glass.

This is the third time my windshield has cracked. The first time it was replaced at my cost. The second time I had a small ding in the windshield and they came and repaired for free under my insurance policy. Now I got in my car on Friday and it is completely cracked in a small square on the passenger side, which I am sure will need to be replaced AGAIN!

This is getting very annoying! Windshield should NOT crack this easily or often! My car is less than 2 years old and this is the third time this has happened. Something needs to be done with these windshields through the Mazda dealerships or manufacturer! As much as I love my Mazda, I am considering getting another vehicle my next go around.

I recently bought a used Mazda CX-5. Very excited about it. Five days later, I went to get in it after work and found a crack running from under the top seam straight down and then feathering out. No impact damage. Parked in a secured lot. It didn't look right, so I looked up Mazda windshields and found out others had the same issue.

Took my car to Mazda the following day. They agreed it looked strange, but the service manager said he didn't have the power to replace it. He said he had to appeal to the district manager. I asked how long it would take and he said it would take at least two weeks. I said could not wait two weeks to have it fixed. It was distracting, dangerous and illegal to drive it that way. Said I had to get it replaced and then see if if Mazda would come through.

In the end, they offered to replace the glass, but when they found out I had already had it replaced (by the company on their property) the district manager declined to reimburse me because he said the 2013 Mazda glass they used was aftermarket. They said I should have waited. Didn't matter it impaired my vision.

The so-called "Customer Care" person in charge of my case was nice at first. But by of the end of it, I was to blame for not waiting to replace the windshield...according to Mazda. I asked if I could talk to the district manager about why he approved and then disapproved my case, only to be laughed at by the customer care person. We in the public are not allowed to talk to the higher ups directly.

Like I said, had my car less than a week. Horrible experience for a first time Mazda owner.

parked my car in the driveway after a day of shopping with my wife. Came out the next morning to find a large crack in the windshield. The crack went from the top, middle of the glass where the sensors are located straight down for about 12 inches. It then split into sections forming an upside down 'Y" shape. Dealership told me they had not had any complaints but after seeing all the complaints online I know this is a major problem for Mazda.

Update from Jul 7, 2017: Windshield broke again. Same place. No reason for it to break. Talked to the dealer. They do not install OEM glass but call a glass shop to come and put in aftermarket glass. If I want OEM glass the price goes up $300. Really starting to hate this car. Too many problems and NO backing from Mazda.

My windshield cracked right up the middle one day while sitting at a red light. My new CX-5 had less than 3000 miles on it. I drive my car 10 miles a day to the train station and then back home. I took it to the dealership and at first, they claimed it was hit by a rock. I challenged that as there was no divot in the glass and it cracked while sitting still at a red light. So they advised they'd ask someone in corporate to see if they would fix the glass. They called me the next week and advised they would replace the glass. Claimed it had to be ordered from California. After three weeks and no call to replace the windshield, I called again. Seems the windshield had to come from CHINA. So 5 weeks after reporting it, my windshield was finally replaced at no cost (monetarily) to me. I was just inconvenienced for weeks trying to see out of the windshield as the crack grew to over six feet as it snaked up then to the left through my field of vision and then back to the right. And, of course, my time to sit and wait at the dealership.

A new CX5 2016. Driving on the highway, and it just cracked, from the mid-left edge for about 12 inches. I didn't see a rock or pebble flying by. I only heard a soft sounding crack and the crack formed, and I saw the crack happening.

Dealer and the Mazda district manager won't fix it, saying its not covered under warranty.

The windshield thickness appear thinner than other other cars.

In my opinion, I think Mazda used thinner and less expensive windshields, thus it is more prone to cracks. It also compromises the passenger's safety. Mazda knows that Insurance companies will replace the windshield without question, so they're saving a few hundred bucks on each car!