This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2016 Mazda CX-5. The contact stated while driving 35 MPH, another vehicle going 110 MPH crashed into the rear of the vehicle. The air bags failed to de[ploy. The contact hit his head against the front driver's side window and he became unconscious. The contact stated upon regaining consciousness, he noticed that he was laying flat on his back as the seat had fractured. The contact also noticed that the seat belt had fractured into two. The front of the other vehicle caught on fire and the fire expanded to the rear of the contact's vehicle. The emergency units and State police patrol assisted the contact out of the vehicle through the driver's side door. The emergency units transported the contact to the hospital, where he was informed that he had sustained head, neck, and back injuries. Additionally, the contact was informed that he had sustained a stroke on the left side of his body. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 58,000. The VIN was unavailable.
1. The airbag sensor is not working. The warning signal continually flashes. My shop had airbag system analyzed. Test results showed it is not calibrated correctly. My Mazda dealer, Luther Premier Mazda, said it is an electrical problem, and I will have to pay for analysis. I paid for this analysis when Sallas had it diagnosed. 2. Due to problems with the windshield, I paid for a replacement myself, not knowing there was a recall. I want Mazda to install a Mazda windshield and calibrate the safety systems.
The contact owns a 2016 Mazda Cx-5. the contact stated while driving at various speeds, the seat belt warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that there was short in the wiring harness and the module needed to be replaced. Additionally, while the mechanic was working on vehicle, the side curtain air bags inadvertently deployed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000. Invalid VIN.
Active recall for day time running lights is not able to be fixed due to Mazda claiming they do not have enough parts to rectify the issue. The consumer stated the air bag was failing. The manufacturer was notified, but did not offer any assistance. The consumer has the vehicle in germany, but was informed it could only be repaired in the United States.
Vehicle airbag ECU inoperable and flashes fault code, but source of issue can not be found. Mechanic speculates it is either occupant seat sensor issue or computer software issue.
- Apo Ae, AE, USA
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The contact owns a 2016 Mazda Cx-5. the contact stated that the passenger's side air bag housing was visible from underneath the passenger side dashboard. The vehicle was taken roger beasley Mazda South (4506 S ih 35 frontage rd, austin, tx 78745) where they stated that was a common issue; however, her air bag failure was more visible and prominent than others they had seen. The contact was then informed that there were no recalls on the vehicle and that the repair would be out of pocket. The manufacturer was notified of the failure and the contact was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was 43,589.
The contact owns a 2016 Mazda CX5. The contact stated that while driving about 15 mph and making a turn, another vehicle crashed into the passenger's side of the contact's vehicle. No air bag deployed. The front passenger sustained a bruised shoulder and was taken to the hospital. A police report was filed. The vehicle was damaged and was towed to a tow yard, and was taken over by the insurance company for an evaluation. The dealer and manufacturer were not contacted. The failure mileage was 44,129.
The contact owns a 2016 Mazda Cx-5. the contact stated that while driving at approximately 40 mph, the vehicle crashed into a parked vehicle however, the air bags failed to deploy. Additionally the shoulder harness also failed to prevent forward motion in the vehicle. The contact sustained a chest injury due her chest striking the steering wheel. Medical attention was not yet sought. A cardiologist was contacted and an appointment was made. A police report was filed. The vehicle was towed to an independent repair facility. The vehicle was not taken to be diagnosed. Neither the dealer nor the manufacturer was contacted or notified of the crash. The vehicle was not repaired. The approximate failure mileage was 15,000.
The contact owned a 2016 Mazda Cx-5. while driving approximately 60 mph, the driver crashed into a yield sign. During the crash, the yield sign came through the front windshield. The front end of the vehicle sustained severe damage; however, the air bag did not immediately deploy. The contact indicated that the air bag deployed moments after the crash occurred. The driver sustained a left arm laceration that required medical attention. The vehicle was destroyed and towed away. A police report was filed. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 44,000.
I was involved in the classic tee bone situation. I hit the car on the passenger side of the vehicle and the front of my car was damaged. I was on a city street going approximately 35 mph and slammed on the brakes for approximately one car length before the collision happened. Their air bags inflated mine did not.
First occurred on 9/29/2017 and more often after 2/3/18 battery drains, no start have had the vehicle battery jumped 5-6 times, replaced battery same occurrences, have taken battery to be charged twice. Further inspection a week later on battery and a draw test 1, came back good. Couple of weeks battery had drained again. No start noticeable signs of drain. Airbag light on and off, have had it serviced previously. Heat and A/C not projecting like normal. Stains on windshield. Design error there is no key entry on trunk when car malfunctions. Dashboard and/or display screen will occasionally stay on when car turns off. Driver window rattles. Command switches for display screen replaced still sticking. Seat belt has scared stomach.
"takata recall" ? in March 2018, I was traveling westbound in a Mazda Cx-5 on an expressway in long island, New York. It was approximately 9;45 pm and the expressway was fairly empty, roads were completely clear, no rain, no snow. Out of nowhere, a speeding driver slammed into the back of my Mazda at a very high rate of speed. (she admitted to following me too closely and not being able to stop in time, so my car was hit pretty hard. On police report, she was cited for unsafe speed among other things. I was also informed the a police officer that she did not have a driver's license). My car was then thrust into the divider (where the left side approximate corner of the front of the car hit the median) in the middle of the expressway and spun quite a few times. None of the airbags ever deployed. I hit my head at least two times and I starting having neck and back pains among other injuries. Though the car had extensive extensive damages (13K was the last time I heard and the car is still not working fully properly) my insurance progressive forced me to take the car back while the other insurance company doesn't understand why the car was not totaled. I was given back the car a little over two whole months after the accident and I was told the airbags will not deploy if god forbid something else happens (the airbag light is blinking all the time), the horn does not work, and nothing on the steering wheel controls work anymore. I was told I have to bring this to Mazda's dealership directly for diagnostics. I have been told by many people that they believe my airbags malfunctioned including maximum auto body in bohemia who fixed the car and I agree considering the hard hits the car took and my injuries. I am not sure what my rights are in this situation but I feel this car is not safe. I now have to wait until June 4th to get it to the Mazda dealership.
I was pulling into a parking space at natural grocers. When the car was going 2-3 mph into the space getting ready I thought to stop, the engine revved up like a jet engine. The car then jumped a concrete side walk, hit the brick building, and broke a gas line. The car then came to rest back in the parking spot. The air bag deployed, my first reaction was "what the hell just happened". a man walking out of a store heard the hiss of the gas line and then called 911. He came to the car and told me to move away because the gas line could blow up. He noticed that my glasses were backwards on the back of my neck and asked if I was hurt. Shortly a firetruck arrived, two police cars, and a store manager. The firemen shut off the gas line. The policeman interviewed me and observed the setting. After some time the policeman said "this was not your fault" and "I am not issuing a citation". something clearly went wrong with the car. He encouraged me to take pictures of both the sidewalk and the car for my records. I had the car towed to the dealership from whom I had leased the car.
2 incidents of sudden acceleration while making a right hand turn into parking spaces first on 5/18/17 and second on 12/15/17. The air bags deployed the first time but not the second time. The insurance company is ordering an engineer investigate since it occurred on 2 separate occasions
On 07/28/2017, air bag light on instrument cluster began to flash while driving also the passenger side was occupied. Lasted until vehicle was turned off. Mazda dealer found code B00A0 for passenger occupant detection system. They reset the code and tested air bag system, they stated that all systems pass test. On 10/16/2017, air bag light on instrument cluster began to flash and the warning beeping start up while driving also the passenger side was not occupied. I considered this is a serious safety issue and need to be reported. I recorded videos.
I was involved in an accident in December 2016. I hit the side of another vechile and my passenger front by the tire was damaged.the passenger side airbag came out which it should not have due to the minimal damage to of the car. I will attach the estimate to this complaint. Since this was around the holidays I knew my car would be delayed. This was by far the worst expierence I have dealt with for a month and half and today I realized Mazda's negligence played a huge role with expense and stress of my car. I have never received notice about a recall on the side passenger air bag. I think madza should be responible for paying the damages of my airbag coming out and also the labor, time and rental expenses for the delay of my car. I can not believe I'm finding out 4 months later that their was a recall. If I knew this I would of had Mazda fix my car to begin with instead of going through so much stress. The delay of my car being fixed was due to the fact the auto shop could not fix my passenger airbag light and had to have the adjuster come back out to look at it. They also needed to get the technician to come out to help the program and they just couldn't figure it out. Once they figured it out my air/heat wasn't coming on, none of the interior lights would work. This caused me to go back to the auto body shop for another day without my car with a rental. I blamed geico and the auto body shop but Mazda is responible. I spent so much money on this process. I'm very dissappointed.
A D V E R T I S E M E N T S
- Petersburg, VA, USA