This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coasting. Driving to a stop sign or stop light or stopping point at a declining speed from 30mph to 25/20/15mph intervals are where the 'tugging'/'stutter' happens. Dealership says it is normal operation for the car to shift into gear when declining in speeds. Even corporate agreed with them. The only thing that is not normal is how come AWD variation doesn't have this issue? my older Mazda 3 from 2009 I drove didn't have this issue. Tested a Mazda 3 new 2018 and they had this issue. Also tested a sales department 2016 fwd cx 5, similar issue. My friend who is a physoclogist, her cx 5 2016 has the same tugging issue. Dealership said it could be a torque converter/transmission/ or cold weather within th transmission lines. No error codes were present when they checked. The driving experience seems very degrading for the newer models. The abrupt tugging could cause an accident to someone ahead of me or the jerking could make me hit the gas pedal even harder. Spoke to: Service request number 1-1225218842 spoke to roy from Mazda csdepartment 800.222.5500 select prompt 2, then ext. 1148. The cs called dealership and followed dealership guidance. If this is new for the vechicle as a standard of driving, then this must make it very unpleasant and predictable for future accidents.
Twice in 1 year I've had small stones cause a crack in the front windshield. The first crack was caught before it spread and was repaired. Another small stone must have hit my windshield. Today while shopping I returned to my vehicle, that was parked facing a storefront, to see a 14.5 inch crack across the driver's side. The crack obstructs the driver's line of vision. I consider two small stones causing damage unusual. I've been driving over 45 years and have never dad to repair or replace a windshield.
The automatic locking does not always work. I agree with complaints 1090985 and 10885776 in that it seems to be fine 90% of the time, which lulls you into a false sense of security. Now, I make sure that he lights flash as I walk away. I had turned off the chirp because it disturbs the peace, but may turn it back on, since walking away and looking back also has its risks. I could be walking away too quickly sometimes or something else in my pocket may be shielding the key fob, but if others are also experiencing this problem, maybe it is not a user issue. Perhaps the owner's manual should mention these possibilities, if they indeed are the cause of the problem. An unlocked car is a serious security risk.
I was driving at around 45-50 mph when I heard loud pop, and noticed small chip the size of a pencil lead in the top middle of the windshield. Then another loud pop and the crack appeared down the middle toward passenger side from the chip. There were no cars around that could've caused the damage (I.e. debris or construction trucks, etc) and I wasn't going fast enough that could cause the chip and crack that big. Never had this kind of experience with prior cars I've owned. Yes, I might have had chips here and there but never cracked so easily like the current one, especially at the speed I was traveling.
- Oceanside, CA, USA
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On 07/28/2017, air bag light on instrument cluster began to flash while driving also the passenger side was occupied. Lasted until vehicle was turned off. Mazda dealer found code B00A0 for passenger occupant detection system. They reset the code and tested air bag system, they stated that all systems pass test. On 10/16/2017, air bag light on instrument cluster began to flash and the warning beeping start up while driving also the passenger side was not occupied. I considered this is a serious safety issue and need to be reported. I recorded videos.
A stone from a weed-eater hit my windshield as I was driving (~25 mph) and within 5 miles the crack was already 18 inches. In searching online I noticed a lot of owners mentioned windshield problems and how thin the windshield is. I would have expected a slight chip but not the crack. The temperature was mid 70's.
There was a recall ordered October 6, 2016 for faulty lift gate stay dampers (safety recall 9916H, NHTSA campaign no. 16V-644). It has been 8 months and there still is no fix/solution available. Why is it taking so long to issue a fix for a recall? there are other recalls for my vehicle and I am waiting for a fix for this one so I can get all the recalls addressed at one time.
I was mailed a safety recall notice involving the left gate stay damper concern which poses a potential safety issue. When calling to schedule the repair, Mazda does not have the parts to perform the repair and has no timeline as to when the parts will be received. Mazda stated "this recall does not pose a safety concern." It clearly states in the recall that the lift gate can drop suddenly and the broken parts may injure people near the vehicle.
Sunroof suddenly exploded while driving on the freeway. This happened on 4/30 at around 10:30am, 280 southbound about 1/2 mile before the millbrae exit. Suddenly heard a loud bomb noise then found out my sunroof was shattered into many pieces. I had the shade opened about 2 inches, some of the glass pieces got blown into the cabin. One piece of the glass pierce into the armrest. There were no overpass, or large truck around my car when this happened. I could be 100% sure it wasn't hit by any external object. My wife, my 10month old son and I were in the car. If the shade was fully opened, the shattered glass pieces would have got into our face and eyes. Or even seriously injured or kill my 10 months old son. I have found online there are many cases of sunroof exploding. Please NHTSA, you need to do something about this for the safety of the mass and put pressure on the manufacturers to be responsible for this.
Driving on freeway at approximately 63 mph, heat was on in vehicle, all windows closed. Very light traffic. Huge explosion in cabin, glass flying all over. I pulled off the freeway, found the sunroof exploded with the sunshade partition open. The glass was protruding upward. No indications of a rock or other item striking the window. We had glass shards in our scalp that we picked out after repeated washings. Our hands were cut trying to clear out the remaining broken glass. No prior problems with the sunroof. The sunroof hadn't been used the day of the explosion.
I was involved in an accident in December 2016. I hit the side of another vechile and my passenger front by the tire was damaged.the passenger side airbag came out which it should not have due to the minimal damage to of the car. I will attach the estimate to this complaint. Since this was around the holidays I knew my car would be delayed. This was by far the worst expierence I have dealt with for a month and half and today I realized Mazda's negligence played a huge role with expense and stress of my car. I have never received notice about a recall on the side passenger air bag. I think madza should be responible for paying the damages of my airbag coming out and also the labor, time and rental expenses for the delay of my car. I can not believe I'm finding out 4 months later that their was a recall. If I knew this I would of had Mazda fix my car to begin with instead of going through so much stress. The delay of my car being fixed was due to the fact the auto shop could not fix my passenger airbag light and had to have the adjuster come back out to look at it. They also needed to get the technician to come out to help the program and they just couldn't figure it out. Once they figured it out my air/heat wasn't coming on, none of the interior lights would work. This caused me to go back to the auto body shop for another day without my car with a rental. I blamed geico and the auto body shop but Mazda is responible. I spent so much money on this process. I'm very dissappointed.
I brought my vehicle to Mazda at sansone rt 1 automall avenel, NJ 732-587-1100 to have the steering wheel problem addressed. This is the second time this is happening since having bought this vehicle brand new. The replaced the steering wheel for the same issue last year. Since the replacement one was installed, the wheel is peeling again. This is a leased vehicle and I am concerned that I will be fined on the return part at the end of the agreement. I do not wear rings, I am not married, and I do not use cheap soap/hand cream because they asked me if I do any of those things. It is peeling in the same spot and gets worse over time from normal wear and tear of turning the wheel. I believe this is a manufacture defect and it has not gained enough attention yet or other consumers may not realize this is a problem. Mazda corporate was at my dealer when this was looked at on the 16th and gave me the response notated in the third picture attached. I do love my Mazda. I enjoy the vehicle. I just want a solution to this steering wheel problem so it can be normal like all the other parts of my car. I keep my vehicle clean and well kept. This has never happened to me with a leather steering wheel, and I also have a 2016 Kia forte with a leather steering wheel that does not have the same issue like my Mazda does. Please help if you can, thank you in advance!!
About 10% of the time, the "walk away" automatic door lock feature fails to work and the vehicle remains unlocked. The issue seems to be that the sensors don't detect that the door(s) has been closed, and the system fails to engage as normally indicated by an audible beep upon door closure. This is not due to the doors not being closed fully. Opening and reclosing any door (sometimes twice) activates the system. Unfortunately we don't always realize that the system didn't function correctly and return to an unlocked car. This has been occurring since the vehicle was purchased, but the dealer couldn't find a problem upon inspection.
I parked my 2 month old Cx-5 in the garage, came out the next morning and the windshield was cracked, by the time I got to work the crack had spread, within 3 days it was half way across the windshield. I took it to 2 different glass replacement companies and 1 body shop and all 3 places said the crack was body frame related, I.e. not my fault. I took it the Mazda dealership I purchased it from and they said it was my problem and that it would be not covered under warranty or it would cost $750 to replace. To make it more of an inconvience there are only 3 or 4 places you can get he factory windshields from and they are on the East coast on back order (might have a problem there) for a month.
I came out to my 1 month old Mazda Cx-5 this morning to find the contents of my glove box and console strewn about the interior cabin. Clearly the car had been broken into, but there was no sign of forcible entry. I rely on the walk-away lock function to lock my car when I exit the vehicle (as described by the dealer & owner's manual). Later the same morning I tested the autolock after driving the car, and then putting it in park and turning off the engine. I walked away from the car with the keyfob in my handbag and had someone stand next to the front passenger door and check the car door handle -- the car did not lock. I called the service dept at the Mazda dealer where I bought the car and they suggested that the autolock might have gotten defeated in the onboard computer settings. I checked the settings as they directed and all of the autolock features were toggled in the on position. The service rep also suggested that the autolock will not function properly if you walk away from the car too quickly.
Less than 1 year vehicle. Had transmission issue. Won't shift into 1st gear from a stop, or reverse. Can be very dangerous at intersections or stop signs. Had to replace transmission.
When reversing out of driveway, going from reverse to drive, the car aggressively goes forward. A jerking forward motion that causes the tires make a brief skid sound. This has happened multiple times.
Purchased new 2016 madacx5 in April 2015. Wife was pulling into the garage and was about stopped when it lunged forward striking the back wall of the garage. Car was moving at less than a mile per hour with her foot on the brake.damage done to vehicle and garage. Took it to the dealer, who kept the vehicle and drove and monitored it for a week. They found no problem. Mazda told me to return my loaner and pick up my vehicle. I told them it was unsafe. They will give me a deal on a new vehicle. I was outside when my wife entered the garage and witnessed the incident.
A D V E R T I S E M E N T S
- Cary, IL, USA