I've taken the car to the dealership and they have yet to determine the root of the problem. It doesn't affect safety, but makes the car frustrating to drive.
The top of the drivers door rattles especially if a song has any bass to it. Dealership replaced innards of the top of the door once. It is now making the same noise again. The passenger side does not make this noise.
I bought my 2016 CX-5 on 4th July from Fremont Mazda, California, now it has 3750 miles. I found rattling noise (windows or/and doors) on bumpy road. I took the car to service department at Fremont Mazda for checking the noise, and left it there for two days. They called me said they took the doors apart and fixing the noise, and it is ready to pick up. It was 4:30 pm, I was in hurry to go back to work. After I park at parking lot at work, I found the bumper hit by car, some paint was chipped. I called them back right away, and drove the car to show them at 5:45 pm. They said I had to see service manager. I went back next day to see David the service manager, he said technicians said they found the damages there. I told him it is not true. He offered no help at all and the rattling noise is still there, nothing improved. I hope if you have new CX-5 with rattling noise, you are not alone, please write reviews, talk with class action attorney, that is what I am doing.
- Kim S.,
Fremont, CA, US
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I hope this helps someone else that does not want to just take the time to investigate the problem.
- Allen T., Fremont, CA, US