This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In September of 2023, while driving I attempted to use the windshield wipers, and they would not function. We live in a rainy part of the country, so having non working wipers is a major safety issue. Research for possible causes pointed to the body control module which had been recalled on Mazda 3s in recent years. I took the car to the dealership, and they traced the problem to an internal failure of the body control module. I do not have the component to inspect, and I do not know what the dealership did with it after removal. We filed a complaint with Mazda in October of 2023. They gave us case #001-463-33. They were not receptive to feedback, and simply stated many times that there was not a current recall for our vehicle. There were no warning signs/messages/ lights before the wipers stopped working, and they had worked normally the day before.
1. The airbag sensor is not working. The warning signal continually flashes. My shop had airbag system analyzed. Test results showed it is not calibrated correctly. My Mazda dealer, Luther Premier Mazda, said it is an electrical problem, and I will have to pay for analysis. I paid for this analysis when Sallas had it diagnosed. 2. Due to problems with the windshield, I paid for a replacement myself, not knowing there was a recall. I want Mazda to install a Mazda windshield and calibrate the safety systems.
Rear Video Camera / Back-up Camera Display Malfunction: The display in the dashboard continuously resets, causing the view from the back-up camera to disappear completely or dim to to the point where it is not viewable. This causes a safety hazard when backing up and often occurs once the vehicle is already in motion. Mazda dealer's service center reports Mazda is aware that this is a new, widespread problem, but to check for updates in 4 weeks.
This is a follow up to NHTSA complaint ID Number 11442992: After doing a fair amount of research the problem was deemed to be the Front Body Control Module. A new replacement was ordered (about $250). It took about 1-1/2 to 2 weeks for the module to be received and about an hour for its installation. So far the wipers seem to be working correctly although they have yet been 'used', only tested. Googling "mazda wiper problem" you will find others reporting similar problems with the Body Control Module. I found this (https://www.mazda3revolution.com/threads/for-those-suffering-wiper-motor-issues-here-is-the-fix.232623/) forum entry when I did the aforementioned google search. And finally, post replacement I have visually inspected the original module and can easily see one of the components marked "2741" with corrosion around its mounting.
2016 Mazda CX-5 windshield wipers - Correctly operating windshield wipers have four modes: single wipe, intermittent wipe, slow continuous wipe, high speed continuous wipe. One morning (September, 2021) used the single wipe mode to clear overnight accumulated moisture (car parked outside) but wiper made five passes instead of one and then stopped in an 'up' or 'non-parked' position. Tried the other three modes and all three behaved the same way, five wiper passes and then the wipers stopped, sometimes upright blocking forward vision, sometimes at an angle, but never in the 'parked' position. Driving in rain or snow requires activating the wipers every 30 seconds or so (approximate time of 5 wipes). Have had the wiper motor (which includes a circuit board) replaced twice to no avail. Today had wiper switch replaced, again to no avail. This problem seems to be similar to windshield wiper problem reported regarding 2016-2018 Mazda CX-3's.
- Petersburg, IL, USA
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Driving on the interstate. Driver plus 3 passengers, fair amount of luggage. Listening to a book on CD. Windows up, air-conditioning on. Driving 70 mph smooth road. No cars in immediate vicinity. Suddenly there is a loud bang which scared the crap out of me. Pulled off the roadway to see what had happened. Turned out the moon roof had exploded. Fortunately the inside cover was closed otherwise the occupants would have been shredded by a glass grenade.
There was a large crack on my front windshield that spanned from the driver's side to the passenger side. When I went to locate the possible point of the crack I couldn't locate one. I took my vehicle to an windshield repair shop to get it replaced and was told that this was a stress crack that is pretty common in Mazda Cx-5's.
A small chip was on found on the front of the windshield and I was notified by the dealer that the chip was small and that they the repair would fix it with resin. The next day a crack around 18 inches formed along the windshield.. after the crack was formed they stated they weren't responsible for the windshield after the repair. This is a defect in the quality of the windshield Mazda won't hold themselves responsible for. This new windshield has been quoted for $500 to replace.
First occurred on 9/29/2017 and more often after 2/3/18 battery drains, no start have had the vehicle battery jumped 5-6 times, replaced battery same occurrences, have taken battery to be charged twice. Further inspection a week later on battery and a draw test 1, came back good. Couple of weeks battery had drained again. No start noticeable signs of drain. Airbag light on and off, have had it serviced previously. Heat and A/C not projecting like normal. Stains on windshield. Design error there is no key entry on trunk when car malfunctions. Dashboard and/or display screen will occasionally stay on when car turns off. Driver window rattles. Command switches for display screen replaced still sticking. Seat belt has scared stomach.
Large fish hook shaped crack on windshield of my 2016 Mazda Cx-5 with 23000 mles. The crack appeared on a 55 degree morning after I pulled my vehicle out of the garage and drove half a block to a stop sign and I watched the crack appear. The crack starts at the top center edge of the windshield goes down about 6 inches, then goes into the view of the driver. It was about 18 inches that morning and has grown to about 30 inches and a huge fish hook shape in the view of the driver. I went to the dealer and was told it was caused by a stone impact. It was not an impact, I should know, I was driving. The dealer also told me that it was not covered under warranty, even if it is a defective windshield or installation at the factory. With a little research I am seeing a lot of Cx-5 owners are reporting similar issues with the windshields cracking for no apparent reason. This is a safety concern the NHTSA needs to investigate.
The vehicle was parked in a driveway when a basketball bounced off the hood of the car and then hit the windshield. There was no damage to the hood but when the basketball hit the windshield it shattered the right top side of the windshield.
I recently bought a used 2016 Mazda Cx-5. five days later, I went to get in it after work (not a hot day) and found a crack running from under the top seam straight down and then feathering out. No impact damage. Parked in a secured lot. It didn't look right, so I looked up Mazda windshields and found out others had the same issue. I found the crack distracting as I drove, especially if I needed to look over to the right side. Took my car to Mazda the following day. They agreed it looked strange, but said they were unaware of any windshield issues. And yet I found many others on line had the same issue.
Front passenger window completely shattered when driving on the highway. No apparent rock or debris hit the window before the glass completely disintegrated. A loud bang was heard as the glass shattered from the center. Unsure as to longevity / durability of the Mazda oem glass windows as car model is relatively new. So far have not had any other issues with the other windows of the car. The tempered glass, however, did shatter as correctly designed, no injuries.
The contact owns a 2016 Mazda Cx-5. while driving 65 mph, the front windshield shattered. The contact called a local dealer (john hine Mazda, 1545 camino del rio South St, san diego, ca 92108) and was informed to schedule a service appointment. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the local dealer and NHTSA. The failure mileage was approximately 14,000.
2016 CX5 developed spontaneous stress fracture in windshield running from top right edge of screen across to middle of glass. It was not being driven at the time, nothing hit the windshield, it just cracked.
After two months of ownership the windshield cracked due to a rock strike. The windows was replaced with an oem windshield. Three months later the windshield cracked randomly without any damage (rock etc)
During daylight hours, the chrome around the vents reflects onto the side windows. This causes a distraction, making it very difficult to look into the side mirrors. I contacted Mazda about this, they do not appear to plan to do anything about it. Nothing yet has happened to me about this, but I am concerned that it might happen to me or someone else. An easy fix would be to replace the shiny chrome trim with a darker trim. I attached some pictures to show this. The pictures do not show exactly how bad it is, but it will show that there is a problem.
My 7 month 2016 cx 5 with 15,000 miles was parked at work. When I got in my car to go home, my windshield had a large crack down the middle from the top spreading out on both driver & passenger sides into the viewing area like a spider web. It started right where the black plastic housing is for the tech pkg sensors behind the mirror. I stopped at techniglass on my way home & damon checked it out & said there was no sign of a rock chip, it was a stress crack and it should be covered under factory warranty & that he has seen it a lot on Cx-5's. also told me the windshields were on back order & they cost $1100. The following day I took it to dahle Mazda in slc for 15,000 mile service & showed them the crack & asked them to replace it under the factory warranty. They came back & told me they did fine point pen trick & there were two rock chips & it is not warrantable. I showed them techniglass note showing there were no rock chips & their diagnosis of a stress crack. Asked for the service manager & shared this info & 30+ complaints from online NHTSA & mazda247.com websites confirming the defect with other cx 5 owners. Made him document their refusal to replace on my service record & told him it was unacceptable & that I was going to file a complaint with Mazda usa & NHTSA. He said he would also check with Mazda usa to see if he could do anything & that he would call me back'..he never did. I also learned that techniglass and other 3rd party windshield replacement companies cannot get these replacement ws from their suppliers, they must order them direct from the Mazda dealer, which I find concerning. This is clearly a manufacturers defect & needs to be addressed by Mazda usa.
A D V E R T I S E M E N T S
- Renton, WA, USA