This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact-??s daughter owns a 2015 Mazda CX-5. The contact stated that the front driver-??s side seat was previously moved in a forward position; however, when her son attempted to move the seat backward to drive the vehicle, the seat remained seized in the forward position. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
I'm now driving a 2015 Mazda Cx-5 touring and I find the head restraint in my Mazda is angled too far forward and is very uncomfortable, causing neck strain and pain. I like to sit upright in my car and when seated like this the head restraint forces me to angle my head down so I am looking at the dash, not out the windshield. I find that reclining the seat is the only solution but it puts me in a position that is less responsive and more sleep-inducing. Ironically, the NHTSA madate that took effect in 2008 actually makes my Mazda less safe because it forces me to choose between neck strain or sitting in a less responsive, overly-relaxed position just to fix the poorly-designed head restraint angle. I drove a 1994 Toyota Camry for about 10 years and it had a head restraint that was adjustable for both angle and height. In 1994! please change the head restraint rules so the angle is adjustable!
The contact owns a 2015 Mazda Cx-5. the contact stated that while in park with the vehicle off, the front driver's side seat reclined backwards independently. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle but the wiring harness and knobs were replaced. However, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 200.
Several times now, after shutting the vehicle off, exiting and upon re-entry on the drivers side, I have found the drivers seat completely reclined all the way back. I bought the vehicle brand new with 6 miles on it in Illinois may of 2014, and the first incident occurred when we had less than 600 miles on it. I took it to the dealership and was told there was nothing they could do because they "could not replicate it". this happened a few times, then nothing. I drove the car to Florida, and had the same issue when I came out to the car the next morning and the seat was reclined all the way back. I took it to the Mazda dealership down there and was told the same thing, that "they could not find anything wrong, and could not get it to duplicate". I was detailing my car this past weekend, sitting in the drivers seat with the car off. I was cleaning the windshield and had no idea that the seat had completely reclined while I was sitting in it! my leg was no where near the side where the adjustments are. Scary that I didn't even hear the motor sound as it reclined and it was all the way back. I am short and have noticed that when I exit out the drivers side, it seems the edge of the drivers seat pushes down on the controls or something, because I can hear it click, although I don't see the seat move. I think it's poor placement of the motor inside the drivers seat. This could pose a potential hazard if one was driving. I saw there was a complaint from one other consumer that was driving when their seat folded forward. This should be looked into!
I have a 2015 Mazda CX5 with only 4,800 miles on it. Yesterday I experienced something very scary while I was driving. The front seat started to move on its own and completely folded on me while I was driving on the highway. The lumbar support begin to fill with air, then the seat began to fold towards the steering wheel almost completely crushing me. My chest was against the steering wheel and when I reached down to try to lean the seat back it kept moving on its own and wouldn't allow me to push it back. I called my dealership and they acted like it was no big deal and that it may not every happen again. They stated that they only way that they could fix it, is if they could duplicate it again. I am very concerned because this could've killed me but I was lucky that I was able to pull off on the side of the road. This is very dangerous and needs to be addressed.
A D V E R T I S E M E N T S
- Riverside, CA, USA