This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Mazda CX5. The contact stated that while driving 70 mph, the gear shifter button failed. The button would disengage the gear shifter from drive to neutral. The failure occurred on several occasions. The vehicle was not taken to the dealer for a diagnosis. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,500 and the current mileage was 3,000.
The first incident was when I started the engine, the engine warning light and all other warning lights(sbc, ABS, etc.) came on. I called the Mazda service for an appointment several days later and I went to service for a problem, the guy who in charge told me since the engine light came off we can't do anything. So they just did change my oil and left. Second time happened with same problem, I went to my buddy(mechanic) at other car service he told me the guy told me was wrong because every car has a computer chip that records every problem. Anyway, my buddy diagnosed my Mazda Cx-5 and told me that my car has a bad or weak transmission signal that caused the engine shut off so I went to Mazda service for second time with same problem, they diagnosed and told me that it was the weak transmission signal so they had to reprogram it. On April 26, 2014, approximately 5:00am I was driving on hwy. About 60 mph and sudden all the warning lights include engine light came on but this time engine didn't shut off but transmission had no control to itself. I was so scare and all my friends who were with me got scared also because it was raining hard early morning. I had to pull over to service road then I made a completed stop but the transmission didn't start with 1st gear. It felt like it stuck on 6th gear so I had to press accelerator all the way to kick to it. This is the third time happen to me I don't feel comfortable with my Cx-5. I took it to the third time service for same problem on April 28, 2014. I've never had this kind of problem for any other cars that I've ever driven specially a brand new car. Anyone who has bought Cx-5 have same problem should make a complaint.
On 3/31/2014 I test drove a 2014 Mazda CX5 at a nearby dealer. When coming up an onramp to a 4 lane divided highway the car lost all power. Roads were dry with good visibility. The engine was running but no power was transferred to the wheels. Pressing the accelerator had no effect. I was attempting to move out of traffic as I was almost stopped when the power returned. This was not a hesitation it was a total loss of power and had I been in nose to tail city driving I would have caused an accident. Believing that this was a defect in this particular car I bought a different CX5. The car performed flawlessly for about 60 miles, but two days later I had an incident just like the one described previously, this time on a us highway where I did have to move onto the shoulder and stop. Conditions again were as described above. This time the incident was more extended with two more less severe incidents before I arrived home. I contacted the dealer and asked them to come to pick up the car as I did not feel safe driving it. They were not able to replicate the problem and analysis showed no remarkable codes. I finally dissolved the deal feeling that I could never feel safe and secure in this vehicle. The fact that it occurred in two different vehicles was too much for me to trust this model. I purchased a different brand. If this is in fact is a transmission failure it is sure to cause an accident in the future.
While sitting at a stop light, the vehicle slammed into gear (automatic transmission) so hard that I thought that I had been rear ended. I got out and checked the vehicle as there was another vehicle behind me, but it was obvious that I had not been hit. Since this 1st incident, I have had three other incidents of this type. I reported this issue to my Mazda dealer, and the insist that I must have my foot on the accelerator while braking and this is causing the sudden slamming and attempt of the car to lurch forward. As a combat wounded veteran, I physically have to lift my right foot from the accelerator when I brake and always place it on the floor (safety minded) as I brake with my left leg/foot. I do not have my foot on the accelerator during these incidents. These 4 incidents have only occurred when I am at a stop, and waiting for a light to change. Operating environment regards temps has ranged for 70 degrees to 10 degrees (F).
I was about 30 minutes in my drive on a 40-50 degree F morning. I stopped at a traffic light. When I tried to accelerate, my Cx-5 appeared to have stopped shifting gears. I was stuck in a low gear. I could get up to 20-30 mph, but my car would be struggling at 4K RPM. Luckily, I was already near my destination.
A D V E R T I S E M E N T S
- Bradenton , FL, USA