This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The sunroof glass shattered suddenly while I was driving on the highway. I was going 70-75 mph at the time. There were no other cars around and the weather was perfect so I do not think anything hit the sunroof. I had both the sunroof and interior cover closed completely at the time. The sound when it shattered was very loud and thankfully I was not in traffic. Since the cover was closed, it prevented the broken glass from raining down on my children.
Sunroof glass explosion sunroof spontaneously exploded while driving 65 mph on an empty highway. Internal sunroof cover shielded any debris. Outside conditions: Cloudy day, around 85 degrees and humid. Rain in forecast. Other details: Speed limit was 70 mph. Glass shattered and a portion blew up and out of the vehicle. No other vehicles were present. Extremely loud boom followed by sound of air flowing into vehicle (like an open window). When opening the cover to see what it was, pieces of glass fell into the vehicle. Currently undergoing getting repairs under insurance.
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. Updated 07/13/17
- Clayton, NC, USA
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The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Safety recall 9916H, NHTSA no. 16V-644. Lift gate stay damper was recalled in Sept. 2016 but no parts were available for the safety recall at that time. It is now 7 1/2 months later and still no parts are available. An unreasonable amount of time has passed on a replacement part that is considered a safety issue.
Sept 06, 2016 manufacturer recall number9916H NHTSA recall number16V-644 recall status recall incomplete, remedy not yet available VIN: [xxx] complain: I bought this car in 27-Feb-2017. Dealer hide that there was a open safety recall associated with this vehicle. I recently came to know about this. When I tried to contact dealer (northtown auto) they said contact Mazda directly. When I talked to Mazda they said they are not manufacturing these parts anymore, so they don't know how long it will take to fix this. It could be 1 year or more than that. It's been 7month recall reported and they don't have any plan to fix it yet. During our conversation I figure out they are not serious about this issue because according to them it's not a direct thread to life. I surprised they don't even care for this recall. I would like to request you to take a look into this issue. I have little children in family who ride my car. I don't want to compromise their safety. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2014 Mazda Cx-5. the contact received a notification of NHTSA campaign number: 16V644000 (structure) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced any failures. The VIN tool conforms part not available updated 06/13/17
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect. Updated 06/02/2017
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available. Updated 05/17/17
The contact owns a 2014 Mazda Cx-5. the contact received a recall notification for NHTSA campaign number: 16V644000 (structure: Body) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Purchased my vehicle new Jul 2013. The following problems were all reported to Mazda dealership, some reported as separate complaints, some repaired, some minimized/dismissed. 1. lift gate latch/operation does not always close properly to engage lock. Must often be slammed hard several times to close/lock, ongoing since purchase. (minimized/dismissed by dealer) 2. passenger side airbag indicator light states that the passenger seat is not occupied when it is, ongoing since purchase.(minimized/dismissed) 3. suspension. Car is easily rocked back/forth by my young children, ongoing since purchase. (minimized/dismissed) 4. passenger seat belt would not engage. Repaired, under warranty. 5. driver N passenger window clicking/popping noise. Driver side window regulator replaced, under warranty. Separate complaints filed: 6. fuel odor in cabin and leakage onto ground. Dead spots on grass, stains on driveway. Unable to locate problem, replaced sensor, under warranty. Still having intermittent problem. Under investigation by Mazda corporate. 7. rear brakes; premature uneven wear, no light indicator, inner pads wore to 1mm and outer pads wore to 4mm, rotors at 10mm. Front breaks at 8mm; unknown if uneven wear. Squealing, grinding intermittent noise began abt 35K mileage mostly while driving not breaking, and increased in noise level, duration, and occurrence at abt 40-45K miles. There is a tsb 04/005/15 but for East coast conditions. Initially dismissed, minimized, ignored by dealership. Mazda corporate paid for diagnostic but says its normal and not under warranty, 8. powertrain: The instrument panel stays on after shutting off the engine. Then car beeps when I open the door and I cannot lock it. After leaving car like this and returning to vehicle I have had to have roadside come to recharge dead battery. Told to chng key battery. No help
We were driving down the interstate yesterday, February 15 during the day going about 60 mph, there wasn't anyone in front or beside us. The weather was party cloudy. There was a loud explosion and the sunroof blew out. I don't believe anything hit the sunroof to cause it to explode.
The vehicle's dash started to rattle and making a crackling sound as vehicle is driven on uneven roads. This is dangerous due to the noise destructing a driver and the driver trying to locate the noise. There is many people who deal with this type of noise in this vehicle make and model and the manufacturer should be held responsible to fix the issue before it becomes a bigger problem. This issue could cause somebody to lose their live because they were distracted by the noise that is caused by a poor built.
Impact was on the Mazda driver's side in front of the wheel and into the car- made a left hand turn did not see the approaching vehicle traveling 50 mph and hit the rear of vehicle. That vehicle flipped over and into the snowbank over 4 lanes. Airbags in the Mazda did not deploy. Concerned as the purchase of the vehicle was for safety.
A D V E R T I S E M E N T S
- Hollywood, FL, USA