This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased used 2013 Mazda Cx-5 in December 2015. April 2017 had rear brake pads and rotors replaced due to rust. Screeching began, again, end of June 2019 while driving normal speeds. Continued to get worse, braking and not braking at any speed. Mechanic stated that the rear pads and rotors needed to be replaced due to rust, with the left-side being extremely worse than the right. Said the caliper might have gone bad. Couldn't explain how this would happen in 2 years. Did not mention any notices for this from Mazda or how to prevent this from happening again.
Over the lifetime of my vehicle, I have replaced my rear pads and rotors three times (have also replaced front pads and rotors two times during the lifetime of the car). The most two recent occurrences were in November 2017 and April 2019, where both the rear brakes pads and rotors were completely replaced both times. The mileage in between both repairs was only 22,326. I have called with my concerns to the dealership, and they explain that there are so many factors that it is difficult to say what the issue could be. I take care of my vehicle, it is always repaired and serviced on time, has frequent car washes, including the wheel and undercarriage area. I have an approximate half hour commute with only highway miles, because we have an additional car for our local errands. It seems as though this is a problem with a lot of 2013 Mazda Cx-5 owners, not juts myself, as I've discovered from many vehicle complaint boards online who speak of the same exact issue of having to constantly replace prematurely worn brake pads and rotors. I personally feel that there is definitely something more to this recurring issue than what I am actually being told, and feel as though it should be investigated once and for all. Thank you for your time and assistance.
I've been having a problem with my rear driver side brakes wearing out way sooner than all of my other brakes. I finally decided to look it up and I see that everybody has the same issue. They posted a service bulletin a while back that I was never notified of so now it is no longer covered but something as far as manufacturer defects on the brakes should be a recall. Brakes are a very important part of driver safety and I'm really surprised this not been put on the recall list... the rotors start wearing out all of a sudden and grinding off all of the metal onto the road.... it happens suddenly with no warning... when it first started it was sudden and is continuing even when I am not breaking still making noises.. this started happening when my car was under 20000 miles and I thought nothing of it and I have just been going and getting that one rotor replaced along with the brake pad but this is a reoccurring issue... and Mazda is taking no responsibility in fixing
The contact owns a 2013 Mazda Cx-5. while driving 20 mph in traffic, the brake pedal was applied, but failed to respond. There were no warning indicators illuminated. The failure recurred several times. As a result, the contact's vehicle rear ended another vehicle. There were no injuries and a police report was filed. The vehicle was towed to an independent mechanic, but the failure could not be replicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was invalid. The failure mileage was approximately 49,000.
- Franklin, TN, USA
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Rear brakes (rotors and brake pads) prematurely worn out at ~35K this looks like a design issues as there is a tsb for it, do to rust formation that makes the brake pads stick. Mazda should have been pro-active. All they needed to do was to remove rusted spots and apply some grease. Now I have a case open with Mazda customer service to see if they will cover it as warranty item.
Without any advance warning my rear brakes began screeching. I am now operating with rear brakes that are metal on metal.I spoke with the service manager at the dealership where I purchased the vehicle and he said it's normal for brakes to wear out and it is probably not from a stuck caliper. This began happening one week ago during normal usage.
I first started hearing this screeching noise back in May 2015, after which I took it to the dealership thinking whatever it was could be covered under warranty. They came back saying that it was due to not having any rear brake pads left and my rotors were severely damaged. Unfortunately, this was due to normal wear and tear and not covered under warranty. After fixing this, in August 2015, I started to hear the noise again. Took it back to the same dealership complaining about the same noise. This time, they stated that it was my front brake pads. Got this fixed as well. Now it is September, and I hear the same exact screeching noise as I heard in May. I decided to have it checked at another dealership but unfortunately, due to how the prior dealership used an air impact wrench to put on my wheel locks, they were not able to remove them. It actually stripped the key and now I am stuck with another problem to fix. While there, we asked if this might be the reason behind the screeching that we hear, but the mechanic stated that there is a service bulletin out on the rear calipers, etc and to fix it if a customer complains. Now my complaint is how is a customer supposed to be aware of this if it is not made known to us...and instead, the dealerships trick us into repeatedly returning to have it checked, taking time out of our busy work schedules. I also don't agree with at only 30K, I had to have all my brake pads changed already! all the other cars I've had, I did at around 50K.
I was traveling at approximately 65 mph on a highway in the right-hand lane when my tire pressure indicator, traction control indicator, low oil indicator, emergency check engine indicator light illuminated. The car appeared to be driving normally so I drove it to a nearby meineke shop where they ran diagnostics & reported they were getting error codes P0571 & P02507. They further advised they were not equipped to fix the problem and I had to go to a Mazda dealership - the closest was 20 miles away. While on my way to the dealership, (again traveling approximately 65 mph on a highway in the right-hand lane), every light remained illuminated. Approximately 10 minutes into the trip, my push-to-start button started flashing yellow, I lost power to the car and my brakes were not responsive. I coasted to the side of the road where I turned the car off, not knowing if it would turn back on. I allowed it to sit for about 5 minutes and attempted to turn it "on" via the push-to-start. It did turn on and allowed me to continue driving, (this time in the break-down lane at 25 mph with my hazard lights flashing). I made it to the dealership where they noted the check-engine light was on. Diagnostics by the dealership / my invoice reveal the "cause" as "61 P0302xrx brake switch, R & R 71 w" and "1 lmin07 MINIlp 7.5 fuse" with a part number of bn7N-66-490. The issue was repaired under warranty as the car is less than 3 years old / less than 25,000 miles. I was on vacation 8 hours from my home with this happened. I had 2 teenagers in the car during the first failure. This could have been really, really bad had I been traveling in the left lane as I believe I would have been rear ended when the car suddenly slowed down and I lost the ability to brake. The out-of-state dealership was wonderful; however I believe this make/model needs to be recalled for this issue.
The contact owns a 2013 Mazda Cx-5. when the brakes were engaged, an abnormal noise emitted from the rear of the vehicle. The vehicle was taken to a dealer, where it diagnosed that the rear passenger side caliper, the rear driver side and passenger side rotors and brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 31,000.
Driving on a paved road when I heard a very loud squealing noise coming from the rear wheels. Checked the wheels when I got home, and discovered premature wear on rear brake pads and rotors. Pads were worn down, and the rotors were grooved the rear right side was really bad. Looked for a recall notice, and found nothing, so I replaced them. I talked to the service manager at the local Mazda dealership on June 121th, and he informed me that there was a notice sent to the dealers to look for this problem if there was a customer complaint. I asked why the notice was not sent to the vehicle owner's, and he had no answer.
The contact owns a 2013 Mazda CX5. The contact stated that while driving at 40 mph, the contact applied the brake pedal which started grinding without warning. The failure recurred several times. The vehicle was taken to an independent mechanic. The technician diagnosed that the rear brakes needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 18,600.
Started hearing a grinding noise coming from the back passenger side. I didn't realize it was my car the first few times it happened, thinking what could be wrong on a car less than 2 years old!?! a few days later, the noise became more regular when braking, and was grinding loudly at all stops! I took it to the service dept and they said it was the rotors/brake pads, which needed to be replaced. And of course not covered under my warranty because it was "normal wear and tear" due to rust build up which locked up the brake pad.... this does not seem "normal" to me.... I have never had a car that needed brakes this soon! something seems defective, but I'm not sure what to do about it! tire kingdom replaced the brakes and they so this does not really happen please advise.
I started hearing a grinding noise coming from the back passenger side. I didn't realize it was my car the first few times it happened, thinking what could be wrong on a car less than 2 years old!?! a few days later, the noise became more regular when braking, and was grinding loudly at all stops! I took it to the service dept and they said it was the rotors/brake pads, which needed to be replaced. And of course not covered under my warranty because it was "normal wear and tear" due to rust build up which locked up the brake pad.... this does not seem "normal" to me.... I have never had a car that needed brakes this soon! something seems defective, but I'm not sure what to do about it!
I started hearing a metal grinding sound on the read driver side of my Mazda CX5. I was told the rotors and pad were gone and needed replaced. The parts were not available and I was driving on used pads for about 1 month and they started to make the same grinding sound. I did not feel safe driving this car with the brakes in the condition.
A week ago I started hearing a metal grinding sound on the rear passenger side of my Mazda Cx-5. my car is only a year an a half old. I brought it to my mechanic and he said that the rotor is completely gone and I needed new brake pads because of it. However, he couldn't locate my parts anywhere. It seems that all the local Mazda dealerships didn't have them and all the aftermarket places claimed that Mazda company had bought them all back. My mechanic also said it was odd that it was only one side. I have been researching and found out that there are many other complaints out there for the same problem! so dangerous! the reason my husband bought me this car was because it was safe and I wouldn't have any problems. There is no reason a new car should need new rotors and brake pads! to see more complaints go to this website, repairpal.com/premature-rear-brake-failure-705. I hope they recall this soon! in the meantime my car has not been fixed because there is a nation wide back order on the part!
Our company owns two Mazda cx5S, model years 2013 with 22,500 miles and 2014 with 13,000 miles. On both cars the rear brakes and rotors have completely worn down. When we had the 2013 serviced, only the brakes could be replaced because the rotors were on national back order.
Rear brake pads and rotors completely worn, calipers sticking before 40,000 miles were even on the car. Back up camera stopped working around 34000 miles.. dealer said there is a pin hole in camera.
Brake pads were worn through at 18 months. It was never caught on inspection and the mechanic said they would have failed completely soon. There is no reason a car should wear through the brakes in a year and a half. Mazda did not care.
I was driving my car and felt a strong shimmying in the steering wheel. I took the car to my neighborhood garage where they discovered that both the front and rear brakes were completely shot. As this was extremely unusual given the mileage and the fact that it was a new car, they called a Mazda dealer who agreed to fix the rear brakes at no charge but refused to fix the fronts. They claimed that there was a service bulletin for the rears. After they fixed the repair breaks, the car was still undriveble due to shimmying. I took it to a break shop and paid to have it repaired. They said they had never seen rotors so warped and gave them back to me to show anyone who might care.
A D V E R T I S E M E N T S
- Southfield, MI, USA